Project Officer

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Project Officer on a temporary fulltime basis, Clerk Grade 7/8, with hybrid work and three days in the office. This role supports the F&D Program Delivery team in a large digital transformation program aimed at improving customer experience.

You will coordinate streams, manage stakeholder relationships, prepare reports, and maintain risk and action registers while ensuring on-time delivery and budget alignment.

Qualifications

• Experience in end-to-end project management for digital projects.
• Strong stakeholder management and written/verbal communication skills.
• Ability to coordinate multiple streams and maintain documentation.

Responsibilities

• Support project development to ensure timely, on-budget delivery with quality standards.
• Coordinate working groups, meetings and workshops.
• Prepare meeting packs and document actions/decisions.
• Maintain risk/action/decision registers and track progress.
• Assist with reports, option papers and briefing materials.

Skills

Project coordination

Stakeholder management

Meetings & reporting

Risk management

Communication

Job description

NSW Department of Customer Service – Parramatta NSW

Project Officer
Employment Type: Temporary Fulltime opportunity up to June 2028
Clerk Garde 7/8
Salary Range - $116,981 - $129,492 base plus super
Location - Hybrid, working principally in office - 3days a week

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and part of the Department of Customer Service (DCS). We manage taxes, fines, debts, and administer grants in a fair, efficient, and timely manner. Through this work, we give back to the community and fund essential state services for the people of NSW.

About the Role

An exciting opportunity is available for a Project Officer, to join the F&D Program Delivery team in Program Delivery and Governance.

This temporary role upto June 2028 offers valuable exposure to a large, strategic program of work focused on improving customer experience, and delivering digital transformation projects.

The Project Officer will play a key support role across multiple streams, ensuring effective coordination, progress tracking, and timely delivery of outcomes.

What You'll Be Doing

In this role, you will support project and stream leads by:

• Supporting the implementation of all aspects of project development to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles
• Strong stakeholder management - forming strong, collaborative relationships with business partners, professional stakeholders, third-party vendors and other team members
• Coordinating and participating in project working groups, workshops and meetings
• Preparing meeting packs and documenting actions and decisions
• Managing timely and effective communication with stakeholders
• Maintaining risk, action, and decision registers
• Assisting with drafting reports, option papers and briefing materials for approval

What We Offer

• Professional Growth
  Gain hands‑on experience in project coordination and management, strengthening your organisational, communication, and time management skills.
• Business Exposure
  Work on a high-profile, strategic transformation program with opportunities to collaborate across multiple business areas.
• Mentorship & Support
  Receive guidance from experienced project managers and professionals within Fines and Debt to support your professional development.
• Networking Opportunities
  Build relationships with a diverse range of stakeholders, including project teams, and operational business units.
• Meaningful Work
  Contribute to impactful projects that deliver real improvements for customers and the organisation

About You

• Experience with all aspects of project management from start to end across complex digital projects, including project plans, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management principles
• Excellent organisational and time management skills
• Strong attention to detail and accuracy in documentation
• Well-developed written and verbal communication skills
• Ability to work independently and collaboratively within a team
• Ability to adapt to changing priorities, work comfortably with ambiguity, and thrive in a fast‑paced environment.
• Ability to proactively identify opportunities and tackle challenges with a positive mindset.

For enquiries about this role please reach out to Simone Clune - ************@revenue.nsw.gov.au

Why work for Revenue NSW?

There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

We can't wait to meet you!

Closing Date: 21st October 2026, Thursday at 10am

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process