Compliance Lead - Operations

Superloop; Sydney; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Ongoing training and development

Career growth within the FreshCollecti

Staff discounts across Fresh venues

Job summary

The Fresh Collective at Strathfield Golf Club is seeking an experienced Bistro Operations Lead to oversee Bistro 18 and the Halfway Kiosk, guiding service from the floor and upholding guest experience.

You will manage day-to-day service decisions, coach front-of-house staff, run pre-service briefings, and collaborate with the Venue Manager to ensure safety, presentation and smooth operations. RSA required; rotating day/evening shifts.

Qualifications

• Hospitality leadership experience in clubs, cafés or restaurants.
• Hands-on style with strong guest focus.
• RSA certificate required.
• Availability to work rotating day/evening shifts.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead Bistro 18 service and maintain a strong, hands-on presence on the floor.
• Make day-to-day service decisions to resolve issues and keep operations running smoothly.
• Supervise and coach the front-of-house team during service.
• Run pre-service briefings and allocate sections, duties and breaks.
• Ensure Bistro 18 is prepared from opening to close and oversee the Halfway Kiosk.
• Manage bookings and large groups, communicating with kitchen and staff.
• Monitor service flow, wait times and guest feedback; address issues promptly.
• Foster relationships with Club members and guests and encourage upselling.
• Maintain presentation, cleanliness, food safety and responsible service of alcohol.
• Support functions and events as required; assist with stock and POS tasks.

Skills

Supervisory experience

Hands-on leadership

Customer service

RSA certificate

Food & beverage knowledge

Roster management

Team motivation

Hospitality training

Job description

Bistro Operations Lead - Strathfield Golf Club

The Fresh Collective is looking for an experienced, hands‑on Bistro Operations Lead to join our team at Strathfield Golf Club.

With a primary focus on Bistro 18, this role is also responsible for the day‑to‑day operation of the Club’s Halfway Kiosk and provides support across functions and events as required.

Reporting to the Venue Manager, you’ll lead service from the floor, make confident day‑to‑day operational decisions and set the standard for guest experience, team performance, service quality and operational efficiency.

This is a great opportunity for a hospitality professional who enjoys being part of the action, developing a strong team and creating a genuinely welcoming experience for Club members and guests.

The Role

Working closely with the Venue Manager, you’ll take ownership of service during your allocated shifts and lead the team from the floor.

Your responsibilities will include:

• Leading Bistro 18 service and maintaining a strong, hands‑on presence on the floor
• Taking ownership of day‑to‑day service decisions to resolve issues, maintain standards and keep operations running smoothly
• Supervising, coaching and supporting the front‑of‑house team throughout service
• Running pre‑service briefings and allocating sections, duties and breaks
• Ensuring Bistro 18 is fully prepared for service, from opening through to close
• Overseeing the day‑to‑day operation, presentation and service standards of the Halfway Kiosk
• Managing bookings and large groups, while maintaining clear communication with the kitchen
• Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise
• Building positive relationships with Club members, regulars and guests
• Creating a warm, welcoming environment and confidently handling guest enquiries and feedback
• Developing strong menu and product knowledge within the team, while encouraging genuine and thoughtful upselling
• Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol
• Supporting functions and events as required
• Assisting with stock, POS, cash‑up and other operational duties as required

What We’re Looking For

We’re looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.

You’ll bring:

• Previous supervisory experience within a club, café, restaurant or similar hospitality environment
• A genuinely hands‑on approach to leadership and service
• A confident, calm and practical leadership style
• Strong communication, customer service and problem‑solving skills
• The ability to organise, motivate and support a team through busy service periods
• Strong food and beverage knowledge and a genuine passion for hospitality
• An understanding of the importance of regular guests and building relationships within a Club environment
• The ability to think ahead, identify issues and keep service moving smoothly
• A valid RSA certificate
• Formal hospitality and coffee training will be highly regarded
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday

What’s in It for You?

• $82,000 + superannuation
• Free onsite parking
• Ongoing training and development
• Genuine career growth within an established and expanding hospitality group
• A supportive leadership team that values development
• Staff discounts across Fresh Collective venues

About The Fresh Collective

The Fresh Collective is a leading Australian hospitality group operating cafés, restaurants and bars, alongside catering and event services at some of Australia’s most recognised cultural and entertainment venues.

Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.

At Fresh, we’re passionate about great food, genuine hospitality and creating memorable experiences for our guests.