Bistro Operations Lead - Strathfield Golf Club

The Fresh Collective; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Full-time employment

Onsite parking

Training and development

Career growth

Staff discounts

Job summary

The Fresh Collective is seeking a hands-on Bistro Operations Lead for Strathfield Golf Club. You will lead Bistro 18 service, oversee the Halfway Kiosk, and support events to deliver exceptional guest experiences.

Reporting to the Venue Manager, you’ll manage floor service, coach staff, handle bookings, and maintain service standards, presentation and safety. Join a growing hospitality group with strong development opportunities.

Qualifications

• Supervisory experience in clubs, cafés, restaurants or similar hospitality.
• Hands-on leadership with a practical service approach.
• Strong communication and guest-service skills.
• Ability to plan ahead and resolve issues quickly.
• Rotating day/evening shifts; Monday–Sunday availability.
• RSA certificate required.

Responsibilities

• Lead Bistro 18 service from the floor and maintain supervision.
• Make day-to-day service decisions to keep operations smooth.
• Coach and support front-of-house team throughout service.
• Run pre-service briefings and allocate sections.
• Oversee Halfway Kiosk operations and guest flow.
• Manage bookings, large groups and upsell gently.
• Ensure presentation, cleanliness, food safety and RSA compliance.
• Support events and handle stock and cash-up tasks.

Skills

Supervisory experience

Hospitality leadership

Customer service

Communication skills

Problem solving

RSA certificate

Job description

Bistro Operations Lead - Strathfield Golf Club

The Fresh Collective is looking for an experienced, hands‑on Bistro Operations Lead to join our team at Strathfield Golf Club.

With a primary focus on Bistro 18, this role is also responsible for the day‑to‑day operation of the Club’s Halfway Kiosk and provides support across functions and events as required.

Reporting to the Venue Manager, you’ll lead service from the floor, make confident day‑to‑day operational decisions and set the standard for guest experience, team performance, service quality and operational efficiency.

This is a great opportunity for a hospitality professional who enjoys being part of the action, developing a strong team and creating a genuinely welcoming experience for Club members and guests.

The Role

Working closely with the Venue Manager, you’ll take ownership of service during your allocated shifts and lead the team from the floor.

Your responsibilities will include:

• Leading Bistro 18 service and maintaining a strong, hands‑on presence on the floor
• Taking ownership of day‑to‑day service decisions to resolve issues, maintain standards and keep operations running smoothly
• Supervising, coaching and supporting the front‑of‑house team throughout service
• Running pre‑service briefings and allocating sections, duties and breaks
• Ensuring Bistro 18 is fully prepared for service, from opening through to close
• Overseeing the day‑to‑day operation, presentation and service standards of the Halfway Kiosk
• Managing bookings and large groups, while maintaining clear communication with the kitchen
• Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise
• Building positive relationships with Club members, regulars and guests
• Creating a warm, welcoming environment and confidently handling guest enquiries and feedback
• Developing strong menu and product knowledge within the team, while encouraging genuine and thoughtful upselling
• Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol
• Supporting functions and events as required
• Assisting with stock, POS, cash‑up and other operational duties as required

What We’re Looking For

We’re looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.

You’ll bring:

• Previous supervisory experience within a club, café, restaurant or similar hospitality environment
• A genuinely hands‑on approach to leadership and service
• A confident, calm and practical leadership style
• Strong communication, customer service and problem‑solving skills
• The ability to organise, motivate and support a team through busy service periods
• Strong food and beverage knowledge and a genuine passion for hospitality
• An understanding of the importance of regular guests and building relationships within a Club environment
• The ability to think ahead, identify issues and keep service moving smoothly
• A valid RSA certificate
• Formal hospitality and coffee training will be highly regarded
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday

What’s in It for You?

• Full‑time, permanent employment
• $82,000 + superannuation
• Free onsite parking
• Ongoing training and development
• Genuine career growth within an established and expanding hospitality group
• A supportive leadership team that values development
• Staff discounts across Fresh Collective venues

About The Fresh Collective

The Fresh Collective is a leading Australian hospitality group operating cafés, restaurants and bars, alongside catering and event services at some of Australia’s most recognised cultural and entertainment venues.

Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.

At Fresh, we’re passionate about great food, genuine hospitality and creating memorable experiences for our guests.