Compassionate Veterinary Receptionist – Front Desk Pro

VetPartners Australia and New Zealand; Springrange; On-site; AUD 42,000 - 54,000; Full time

Job summary

Hall Veterinary Surgery in New South Wales is seeking a friendly, organised Veterinary Receptionist to join our dedicated team. You will be the first point of contact for clients and their pets, providing warm, professional service and supporting daily clinic operations.

The role includes managing appointments, answering calls, processing payments, maintaining records and liaising with veterinarians. We value empathy, reliability and a genuine passion for animal care, in a busy, supportive

Qualifications

• Excellent communication and interpersonal abilities.
• Friendly, approachable and compassionate demeanor.
• Strong attention to detail and organisational skills.
• Ability to multitask and prioritise in a busy clinic.
• Reliable, professional and well-presented.
• Passion for animals and their welfare.
• Experience in veterinary or medical reception is highly regarded.

Responsibilities

• Welcome clients and their pets with warm, friendly service.
• Manage appointments and coordinate the daily diary.
• Answer phone calls and respond to email enquiries.
• Process payments and handle billing enquiries.
• Maintain accurate client and patient records.
• Liaise with veterinarians and nurses to support daily operations.
• Provide information on appointments, treatments and services.
• General reception and administration duties.
• Keep reception area clean, organised and welcoming.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Reliability

Animal care passion

Education

Reception experience

Job description

Hall Veterinary Surgery in New South Wales is seeking a friendly, organised Veterinary Receptionist to join our dedicated team. You will be the first point of contact for clients and their pets, providing warm, professional service and supporting daily clinic operations.

The role includes managing appointments, answering calls, processing payments, maintaining records and liaising with veterinarians. We value empathy, reliability and a genuine passion for animal care, in a busy, supportive