Compassionate Veterinary Receptionist & Front Desk Coordinator

Hall Veterinary Surgery Pty; Australian Capital Territory; Hybrid; AUD 48,000 - 70,000; Full time

Job summary

Hall Veterinary Surgery Pty is seeking a friendly and organised Veterinary Receptionist to join our dedicated team. You will be the first point of contact for clients and their pets, delivering warm service and coordinating appointments to keep the diary running smoothly.

You will work closely with veterinarians and nurses to support efficient clinic operations in a fast-paced environment, maintaining accurate records and handling inquiries with empathy and professionalism.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable and compassionate demeanor.
• Strong attention to detail and organisational skills.
• Able to multitask and prioritise in a busy environment.
• Reliable, professional and well presented.
• Experience in reception, administration, or customer service preferred, veterinary/medical reception valued.

Responsibilities

• Welcoming clients and their pets with warm, friendly service.
• Managing appointments and the daily diary.
• Answering phone calls and email enquiries.
• Processing payments and handling billing queries.
• Maintaining accurate client and patient records.
• Liaising with veterinarians and nurses to support the practice.
• Providing information on appointments and services.
• General reception, administration and practice support duties.
• Maintaining a clean, organised reception area.

Skills

Customer service

Communication

Organisation

Multitasking

Empathy

Team coordination

Tools

Practice management software

Phone/email handling

Job description

Hall Veterinary Surgery Pty is seeking a friendly and organised Veterinary Receptionist to join our dedicated team. You will be the first point of contact for clients and their pets, delivering warm service and coordinating appointments to keep the diary running smoothly.

You will work closely with veterinarians and nurses to support efficient clinic operations in a fast-paced environment, maintaining accurate records and handling inquiries with empathy and professionalism.