Receptionist

VetPartners Australia and New Zealand; Springrange; On-site; AUD 42,000 - 54,000; Full time

Job summary

Hall Veterinary Surgery in New South Wales is seeking a friendly, organised Veterinary Receptionist to join our dedicated team. You will be the first point of contact for clients and their pets, providing warm, professional service and supporting daily clinic operations.

The role includes managing appointments, answering calls, processing payments, maintaining records and liaising with veterinarians. We value empathy, reliability and a genuine passion for animal care, in a busy, supportive

Qualifications

• Excellent communication and interpersonal abilities.
• Friendly, approachable and compassionate demeanor.
• Strong attention to detail and organisational skills.
• Ability to multitask and prioritise in a busy clinic.
• Reliable, professional and well-presented.
• Passion for animals and their welfare.
• Experience in veterinary or medical reception is highly regarded.

Responsibilities

• Welcome clients and their pets with warm, friendly service.
• Manage appointments and coordinate the daily diary.
• Answer phone calls and respond to email enquiries.
• Process payments and handle billing enquiries.
• Maintain accurate client and patient records.
• Liaise with veterinarians and nurses to support daily operations.
• Provide information on appointments, treatments and services.
• General reception and administration duties.
• Keep reception area clean, organised and welcoming.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Reliability

Animal care passion

Education

Reception experience

Job description

Veterinary Receptionist – Full-Time

Hall Veterinary Surgery is looking for a friendly, organised and compassionate Veterinary Receptionist to join our dedicated team!

As the first point of contact for our clients and their beloved pets, our reception team plays an essential role in creating a welcoming and positive experience from the moment clients walk through our doors. You will work closely with our veterinarians and nursing team to ensure the smooth and efficient operation of our busy veterinary practice.

About the Role

This is a full-time position suited to someone who is professional, approachable and enjoys working in a fast-paced team environment.

Your day-to-day responsibilities will include:

• Welcoming clients and their pets and providing warm, friendly customer service
• Managing appointments and coordinating the daily diary
• Answering telephone calls and responding to email enquiries
• Processing payments and handling general billing enquiries
• Maintaining accurate and up-to-date client and patient records
• Liaising with veterinarians and veterinary nurses to support the smooth running of the practice
• Assisting clients with empathy, professionalism and understanding, particularly during difficult or emotional circumstances
• Providing information to clients regarding appointments, treatments and general practice services
• General reception, administration and practice support duties
• Helping to maintain a clean, organised and welcoming reception area

About You

We are looking for someone who:

• Has excellent communication and interpersonal skills
• Is friendly, approachable and compassionate
• Has strong attention to detail and excellent organisational skills
• Can confidently multitask and prioritise in a busy environment
• Is reliable, professional and well presented
• Works well both independently and as part of a team
• Has a genuine passion for animals and their health and welfare
• Enjoys building positive and lasting relationships with clients
• Comfortable handling sensitive situations with empathy and professionalism
• Previousreception,administration,orcustomerserviceexperienceispreferred,withveterinaryormedicalreceptionexperiencehighlyregarded.

Why Join Hall Veterinary Surgery?

At Hall Veterinary Surgery, our clients and their pets are at the heart of everything we do. You will be joining a dedicated team that is passionate about providing high-quality veterinary care while supporting our clients through every stage of their pets' lives.

This is an opportunity to become an important part of a caring, professional team where your contribution makes a genuine difference to the experience of pets, their owners and our veterinary staff.