Receptionist

Chinchilla Vet Services; Chinchilla; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Friendly team environment

Job summary

Chinchilla Vet Services is seeking a friendly and professional receptionist to warmly greet clients and their pets. You will handle phone inquiries, schedule appointments, and support the veterinary team to ensure smooth daily operations.

The role requires a reliable, well-presented individual who enjoys helping people and animals, is calm under pressure, and can work effectively as part of a team. Part-time or full-time options are available, with a welcoming clinic environment.

Qualifications

• Experience in reception or customer service is highly regarded.
• Veterinary clinic experience is a bonus but not required — willingness to learn is valued.
• Strong interpersonal skills and a friendly, calm demeanor are essential.
• Reliable, well-presented and able to follow established processes.

Responsibilities

• Greet clients and their pets with a warm, professional attitude.
• Provide outstanding customer service in person and over the phone.
• Manage appointment bookings and clinic schedules.
• Assist clients with enquiries and provide clear information about services.
• Process payments and maintain accurate client records.
• Support the veterinary team to keep daily operations running smoothly.

Skills

Reception experience

Customer service

Team player

Punctual

Job description

As the first point of contact for our clinic, you will be the friendly face that greets clients and their pets, helping create a welcoming and supportive experience from the moment they arrive. Our reception team plays a very important role in the lives of our clients. You will often be the first person pet owners speak to during many stages of their pet's life — from the excitement of bringing home a new puppy or kitten, to times of stress when a beloved pet is unwell, and sometimes during difficult moments of grief. Compassion, empathy, and kindness are essential in this role.

Key responsibilities

• Greeting clients and their pets with a warm, friendly, and professional attitude
• Providing exceptional customer service both in person and over the phone
• Managing appointment bookings and clinic schedules
• Assisting clients with enquiries and providing clear information about services
• Processing payments and maintaining accurate client records
• Supporting the veterinary team to ensure the smooth daily running of the clinic

About you

• Previous reception or customer service experience is highly regarded. Experience in a veterinary clinic is advantageous but not essential — we welcome applicants with strong reception experience from other industries who are eager to learn.
• Has a naturally personable and friendly manner
• Delivers A-grade customer service and genuinely enjoys helping people and their pets
• Is well presented, punctual, and reliable
• Is willing to go the extra mile for clients
• Shows compassion and empathy when supporting clients through both happy and difficult moments
• Can confidently follow established processes and procedures
• Is flexible and adaptable, understanding the natural ebbs and flows of a busy veterinary practice
• Remains calm and organised during busy periods
• Works well as part of a team while also being proactive and self-motivated
• Part-time or Full-time employment options available
• A supportive and friendly team environment
• The opportunity to work with people who genuinely care about animals and their owners
• A varied role where no two days are the same