Compassionate Medical Receptionist (Part-Time) – Fitzroy

One Brain and Spine; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive remuneration

Collaborative team culture

Leading specialists

Modern Fitzroy practice

Ongoing professional development

Work-life balance

Job summary

One Brain and Spine is seeking an experienced Medical Receptionist for our Fitzroy specialist neurosurgery and pain management practice on a part-time basis. You will be the first point of contact, delivering a welcoming and professional patient experience while supporting daily operations.

You will manage check-ins/outs, calls, appointments, billing inquiries, and confidential patient records, working closely with specialists and nursing staff to ensure smooth clinic operations and exceptional

Qualifications

• Previous experience as a Medical Receptionist or in a healthcare administration role.
• Experience working within a specialist medical or allied health practice (highly regarded)
• Strong computer literacy and experience using practice management software
• Excellent communication and interpersonal skills
• A professional and courteous telephone manner
• Exceptional attention to detail and organisational skills
• The ability to manage competing priorities in a busy environment
• A sound understanding of patient confidentiality and privacy requirements
• Knowledge of medical terminology and healthcare administration processes
• A positive, proactive, and team-oriented approach

Responsibilities

• Welcoming patients and visitors with warmth, professionalism, and empathy
• Managing patient check-ins and check-outs through our practice management system
• Answering and directing incoming phone calls in a timely and professional manner
• Scheduling, rescheduling, and confirming appointments
• Processing patient payments and responding to billing enquiries
• Maintaining accurate and confidential patient records in accordance with privacy legislation
• Managing specialist referrals, correspondence, and incoming documentation
• Providing information about our services and practitioners
• Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations
• Maintaining a clean, organised, and professional reception environment

Skills

Communication skills

Organisational skills

Patient care

Telephone courtesy

Tools

Practice management software

Job description

One Brain and Spine is seeking an experienced Medical Receptionist for our Fitzroy specialist neurosurgery and pain management practice on a part-time basis. You will be the first point of contact, delivering a welcoming and professional patient experience while supporting daily operations.

You will manage check-ins/outs, calls, appointments, billing inquiries, and confidential patient records, working closely with specialists and nursing staff to ensure smooth clinic operations and exceptional