Medical Receptionist

One Brain and Spine; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive remuneration

Collaborative team culture

Leading specialists

Modern Fitzroy practice

Ongoing professional development

Work-life balance

Job summary

One Brain and Spine is seeking an experienced Medical Receptionist for our Fitzroy specialist neurosurgery and pain management practice on a part-time basis. You will be the first point of contact, delivering a welcoming and professional patient experience while supporting daily operations.

You will manage check-ins/outs, calls, appointments, billing inquiries, and confidential patient records, working closely with specialists and nursing staff to ensure smooth clinic operations and exceptional

Qualifications

• Previous experience as a Medical Receptionist or in a healthcare administration role.
• Experience working within a specialist medical or allied health practice (highly regarded)
• Strong computer literacy and experience using practice management software
• Excellent communication and interpersonal skills
• A professional and courteous telephone manner
• Exceptional attention to detail and organisational skills
• The ability to manage competing priorities in a busy environment
• A sound understanding of patient confidentiality and privacy requirements
• Knowledge of medical terminology and healthcare administration processes
• A positive, proactive, and team-oriented approach

Responsibilities

• Welcoming patients and visitors with warmth, professionalism, and empathy
• Managing patient check-ins and check-outs through our practice management system
• Answering and directing incoming phone calls in a timely and professional manner
• Scheduling, rescheduling, and confirming appointments
• Processing patient payments and responding to billing enquiries
• Maintaining accurate and confidential patient records in accordance with privacy legislation
• Managing specialist referrals, correspondence, and incoming documentation
• Providing information about our services and practitioners
• Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations
• Maintaining a clean, organised, and professional reception environment

Skills

Communication skills

Organisational skills

Patient care

Telephone courtesy

Tools

Practice management software

Job description

Join a Specialist Team Making a Difference

At One Brain and Spine, we believe that every patient deserves a professional, compassionate, and seamless healthcare experience. We are seeking an experienced and caring Medical Receptionist to join our Fitzroy-based specialist practice in a part-time capacity.

As the first point of contact for our patients, you will play a vital role in creating a welcoming environment while supporting the daily operations of a busy and growing neurosurgery and pain management practice. This is an opportunity to join a collaborative, supportive team that is committed to delivering exceptional patient care.

About the role

This role is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and takes pride in delivering outstanding customer service.

Your responsibilities will include:

• Welcoming patients and visitors with warmth, professionalism, and empathy

• Managing patient check-ins and check-outs through our practice management system

• Answering and directing incoming phone calls in a timely and professional manner

• Scheduling, rescheduling, and confirming appointments

• Processing patient payments and responding to billing enquiries

• Maintaining accurate and confidential patient records in accordance with privacy legislation

• Managing specialist referrals, correspondence, and incoming documentation

• Providing information about our services and practitioners

• Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations

• Maintaining a clean, organised, and professional reception environment

About You

To succeed in this role, you will be a confident communicator with excellent organisational skills and a genuine commitment to patient care.

You will ideally have:

• Previous experience as a Medical Receptionist or in a healthcare administration role

• Experience working within a specialist medical or allied health practice (highly regarded)

• Strong computer literacy and experience using practice management software

• Excellent communication and interpersonal skills

• A professional and courteous telephone manner

• Exceptional attention to detail and organisational skills

• The ability to manage competing priorities in a busy environment

• A sound understanding of patient confidentiality and privacy requirements

• Knowledge of medical terminology and healthcare administration processes

• A positive, proactive, and team-oriented approach

Why Join One Brain and Spine?

At One Brain and Spine, we are committed to creating an environment where our team feels supported, respected, and valued.

We offer:

• Competitive remuneration commensurate with experience

• A supportive and collaborative team culture

• The opportunity to work alongside leading specialists

• A modern specialist practice in a convenient Fitzroy location

• Ongoing learning and professional development opportunities

• A workplace that genuinely values work-life balance and employee wellbeing

About One Brain and Spine

One Brain and Spine is a leading specialist healthcare provider delivering expert neurosurgical and pain management services to patients across Melbourne and regional Victoria.

Our approach combines clinical excellence with compassionate, patient-centred care. We are proud of the positive impact we make in our patients' lives and of the dedicated team that makes this possible every day.