Medical Receptionist

Spine and Orthopaedic Centre; Melbourne; On-site; AUD 33,000 - 39,000; Part time

Job summary

Spine and Orthopaedic Centre in Berwick, VIC is seeking a part-time Medical Receptionist to be the welcoming first point of contact. You will manage telephones, appointment scheduling, payments and referrals while supporting a team of spine and orthopaedic specialists and physiotherapists.

The role requires a minimum of 1 year in medical reception, a valid driver’s license, and strong computer and communication skills.

Qualifications

• Minimum 1+ years experience in Medical Reception; Specialist preferred, however GP acceptable.
• Driver's licence is essential.
• Proficient in Clinic to Cloud preferred.
• Exceptional communication and presentation skills.
• Strong computer skills and attention to detail.
• Growth mindset and a can-do attitude.

Responsibilities

• Answer telephones and all platform enquiries.
• Schedule appointments for all providers.
• General administrative tasks including scanning of documents and letters.
• Taking payments.
• Processing and triaging referrals across our Specialists.

Skills

Medical Reception

Experience 1+ yrs

Driver's Licence

Clinic to Cloud

Communication Skills

Computer Skills

Job description

Spine and Orthopaedic Centre – Berwick VIC

Our thriving Specialist Practice is seeking a skilled and professional Medical Receptionist to join our team on a part-time basis. This is a key position that serves as the first point of contact for our patients and plays a vital role in ensuring smooth operations across the clinic. Based in Berwick, this role is essential to our commitment to delivering exceptional patient care and maintaining efficient clinic workflows. As a Medical Receptionist, you will be the face of our practice, responsible for creating a welcoming environment, whilst managing administrative tasks that directly impact patient satisfaction and operational excellence.

Our practice includes a Spine and Orthopaedic Surgeons, a variance of Physicians and 2 x Physiotherapists.

• Answering telephones and all other platform enquiries
• Scheduling appointments for all providers
• General Administrative Tasks - including the scanning of documents and creation of letters
• Taking payments
• Processing and triaging referrals across our Specialists

About you:

• A minimum of 1+ years experience in Medical Reception - Specialist preferred, however GP acceptable.
• Drivers licence is essential
• Proficient in Clinic to Cloud preferred.
• Exceptional communication and presentation skills;
• Strong computer skills and attention to detail;
• A growth mindset and a can-do attitude.

What we're looking for

• Proven experience as a Medical Receptionist or in a similar healthcare administration role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse patient groups
• Strong organisational and time management abilities, with the capacity to prioritise multiple tasks in a busy environment
• Proficiency with clinic management software and general computer systems (training provided if necessary)
• Customer service excellence with a genuine commitment to patient care and satisfaction
• Attention to detail and accuracy when handling sensitive patient information and financial transactions
• Understanding of privacy legislation and confidentiality protocols relevant to healthcare settings
• A professional demeanour and ability to remain calm under pressure
• Reliability and flexibility to support the clinic's operational needs
• Preferred: Experience working in orthopaedic or spine-related medical practices

What we offer

We value our team members and are committed to creating a supportive and rewarding workplace. We offer competitive remuneration for part-time hours, allowing for an excellent work-life balance. Our clinic provides a collaborative environment where your contributions are recognised and appreciated. You will work alongside experienced clinicians and healthcare professionals who are passionate about delivering high-quality orthopaedic care. We foster a culture of teamwork, respect and continuous improvement, ensuring our team members feel valued and engaged in their roles.

About us

Our clinic is a dedicated medical practice specialising in orthopaedic and spine care, committed to providing patients with comprehensive, compassionate and evidence-based treatment. Our experienced team of practitioners and support staff work collaboratively to deliver exceptional patient outcomes and experiences. We pride ourselves on maintaining the highest standards of clinical care whilst fostering a welcoming and inclusive environment for both patients and staff. Our mission is to help patients regain mobility, reduce pain and improve their quality of life through specialised orthopaedic expertise and personalised care pathways.