Compassionate Medical Admin & Reception — Weekdays

Icon Group; Brisbane; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Novated lease options

Paid parental leave

Wellness resources

Online courses

Job summary

Icon Cancer Centre Australia is seeking a compassionate Administration Officer to support patients and clinical teams across our Brisbane services. You will handle front-desk duties, schedule appointments, manage billing and records, and ensure a smooth patient journey from first contact through treatment and follow-up.

The role offers either part-time or full-time permanent hours on weekday business hours.

Qualifications

• Experience in a medical administration or reception role (preferred).
• Familiarity with Medicare, DVA, and private health billing.
• Strong communication skills – verbal and written.
• Proficiency in Microsoft Word and Excel.
• Excellent time management and attention to detail.
• Basic understanding of medical terminology.

Responsibilities

• Welcoming patients and families; collect and enter personal details and health fund checks.
• Schedule and organise patient appointments; prepare day lists for clinicians.
• Prepare consult rooms and paperwork for each clinical session.
• Ensure accurate collection of new patient information.
• Explain financial costs related to admissions to patients and families.
• Answer telephone calls and respond to enquiries; manage invoicing and billing.
• Monitor the administration care path for all patients and update records.
• Oversee wait room; respond to patient queries and provide information.
• Perform ad-hoc administrative and correspondence duties.

Skills

Communication skills

Customer service

Time management

Attention to detail

Teamwork

Medical administration

Tools

Microsoft Word

Microsoft Excel

Job description

Icon Cancer Centre Australia is seeking a compassionate Administration Officer to support patients and clinical teams across our Brisbane services. You will handle front-desk duties, schedule appointments, manage billing and records, and ensure a smooth patient journey from first contact through treatment and follow-up.

The role offers either part-time or full-time permanent hours on weekday business hours.