Compassionate Admin Officer – Healthcare (Part-Time)

Queensland Fertility Group; Mackay Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Queensland Fertility Group is seeking a compassionate Administration Officer for our Mackay clinic on a part-time fixed-term maternity leave cover. You will be a key contact for patients, clinicians and healthcare staff, providing friendly, efficient service and handling patient administration with confidentiality.

Working with nurses, coordinators and specialists, you will help coordinate appointments, registrations and documentation while supporting smooth clinic operations and maintaining

Qualifications

• Previous administration or customer service experience.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Strong computer literacy and confidence using multiple systems.

Responsibilities

• Deliver exceptional patient service face-to-face, over the phone and via email.
• Manage patient registrations and maintain accurate patient records.
• Schedule and confirm appointments, education sessions and counselling appointments.
• Handle patient enquiries in a prompt, professional and compassionate manner.
• Process payments, refunds and patient financial enquiries.
• Assist with the release of medical records and patient documentation.
• Maintain clinic records, databases and filing systems.

Skills

Customer service

Communication

Organisation

Time management

Confidentiality

Education

Certificate III in Health Administration

Tools

Health admin software

Job description

Queensland Fertility Group is seeking a compassionate Administration Officer for our Mackay clinic on a part-time fixed-term maternity leave cover. You will be a key contact for patients, clinicians and healthcare staff, providing friendly, efficient service and handling patient administration with confidentiality.

Working with nurses, coordinators and specialists, you will help coordinate appointments, registrations and documentation while supporting smooth clinic operations and maintaining