Empathetic Funeral Services Support Consultant

Southern Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Access to Leadership and Development Programs

Employee Health and Wellbeing Programs

Flexible working arrangements

Discounts at employee café

Job summary

A community-focused service provider located in South East Melbourne is seeking a Customer Support Consultant to coordinate burial, cremation, and funeral services. The role demands high levels of empathy, excellent communication skills, and the ability to effectively manage multiple tasks. Candidates should demonstrate strong customer service experience and proficiency in Microsoft Office. Flexible working arrangements and professional growth opportunities are offered as part of a people-centric culture.

Qualifications

• Exceptional communication and interpersonal skills, with experience in customer service.
• Strong problem-solving ability and effective resolution skills.
• Flexibility to adapt to multiple sites and shifts, including weekends.

Responsibilities

• Ensure seamless coordination of burial, cremation, and funeral services.
• Provide exceptional customer service support to funeral directors.
• Address queries from the general public and elevate complaints if necessary.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Empathy

Customer service experience

Proficiency in Microsoft Office

Job description

Sign in to set job alerts for “Academic Advisor” roles.

6,000+ Academic Advisor Jobs in United States

Senior Academic Advisor - Dean's Administration, Statler College of Engineering and Mineral Resources

Academic Advisor - Student Success & Advising Center

HUB Advisor, Student Success Center, College of Arts and Sciences - UT Chattanooga

Academic Advisor, Southern Polytechnic College of Engineering & Engineering Technology

Academic Advisor / Sr. Academic Advisor, Undergraduate Programs, Carl H. Lindner College of Business

Academic Advisor, Undergraduate Programs and Records

Academic Senior Advisor (Multiple Positions)

Academic and Career Advisor/Sr. Academic and Career Advisor

Student Success Advisor - College of Performing Arts/Drama

Senior Academic Advisor, First-Year Experience

Academic Advisor, Advising Administration

Senior Academic Advisor - School of Arts and Sciences

Academic Advisor or Senior Academic Advisor

Academic Advisor, College of Science & Mathematics

Academic Advisor, UNLV Student Success, Pre-Professional Advising Center [R0152834]

Academic Advisor: Natural & Health Sciences, UMKC Undergraduate Advising

Academic Advisor, UNLV Student Academic Success [R0152608]

Academic Advisor II - College of Arts & Sciences

Academic Advisor (Student Services Professional II)

Academic Senior Advisor (HEa) - CCNY CWE

Academic Advisor (Student Services Professional II)

Academic Senior Advisor (Multiple Positions)

Academic Advisor II, College of Earth, Ocean, and Environment

Bryan College Online Student Success Coach/Advisor