Compassionate Funeral Services Assistant

Mayday Recruitment; Cairns Regional; On-site; AUD 34,000 - 48,000; Full time

Job summary

MAYDAY Recruitment partners with a respected organisation in the funeral services industry to appoint a Funeral Director Assistant based in Cairns. This hands-on role offers exposure across funeral services, transfers, mortuary support and cremation operations, with a supportive team delivering compassionate service to families and the community.

A permanent, stable position with comprehensive training and ongoing development is offered.

Qualifications

• Strong customer service and communication skills.
• Compassionate, professional, and respectful approach when supporting grieving families.
• Comfortable working in an environment involving death, grief, and deceased persons.
• Comfortable assisting within a mortuary environment when required.
• Ability to perform manual handling tasks and meet the physical requirements of the role.
• Strong attention to detail and ability to follow procedures and instructions.
• Ability to work both independently and as part of a team.
• Background in hospitality, healthcare, community services, customer service, funeral services, or other people-focused industries.
• Experience working in sensitive or emotionally demanding environments.
• Availability to participate in an on-call roster.

Responsibilities

• Assisting Funeral Directors with the preparation and delivery of funeral services
• Supporting families, visitors, and stakeholders with empathy and professionalism
• Conducting transfers of deceased persons between hospitals, aged care facilities, private residences, and other locations
• Assisting within the mortuary, including preparation, dressing, presentation, and respectful care of deceased persons
• Supporting cremation operations and related activities as required
• Preparing vehicles, coffins, nameplates, and service areas to a high standard
• Assisting with day-to-day branch operations and service delivery
• Participating in an on-call roster to support after-hours transfers and operational requirements
• Ensuring compliance with company policies, procedures, and workplace health and safety requirements
• Contributing to a positive, collaborative, and respectful team culture

Skills

Customer service

Communication

Empathy

Teamwork

Attention to detail

Manual handling

Compassion

Job description

MAYDAY Recruitment partners with a respected organisation in the funeral services industry to appoint a Funeral Director Assistant based in Cairns. This hands-on role offers exposure across funeral services, transfers, mortuary support and cremation operations, with a supportive team delivering compassionate service to families and the community.

A permanent, stable position with comprehensive training and ongoing development is offered.