Compassionate Funeral Services Assistant – Mackay

Mayday Recruitment; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Mayday Recruitment in Mackay is partnering with a respected funeral services organisation to recruit a Funeral Director Assistant. This full-time role offers meaningful work supporting families during significant moments and training across transfers, arrangements and service delivery.

You will work closely with Funeral Directors, handling transfers, service setup and on-call duties while maintaining high standards of care and professionalism.

Qualifications

• Experience in a service-focused environment.
• Current unrestricted driver’s licence.
• Flexibility to participate in on-call requirements.
• Ability to remain calm, professional and compassionate in sensitive situations.
• Comfort working around deceased persons and supporting grieving families.
• Strong communication and interpersonal skills.
• High attention to detail and ability to follow processes.
• Respectful and culturally sensitive approach with diverse families.
• Physical capability for manual handling and role requirements.
• Willingness to learn and contribute as part of a close-knit team.

Responsibilities

• Assist with transfer of deceased persons into care with dignity and respect.
• Support Funeral Directors with arrangements and service preparation.
• Assist with funeral services, including setup and family support on the day.
• Provide warm, professional and compassionate service to families and internal stakeholders.
• Assist with preparation and presentation of vehicles, equipment and facilities.
• Coordinate funeral services and related documentation.
• Work with Funeral Directors and team to ensure smooth services.
• Maintain high standards of presentation, health and safety.
• Participate in on-call roster and respond to transfers as needed.
• Support day-to-day operations at the Mackay location.

Skills

Customer service

Communication

Compassion

Teamwork

On-call readiness

Tools

Driver's license

Job description

Mayday Recruitment in Mackay is partnering with a respected funeral services organisation to recruit a Funeral Director Assistant. This full-time role offers meaningful work supporting families during significant moments and training across transfers, arrangements and service delivery.

You will work closely with Funeral Directors, handling transfers, service setup and on-call duties while maintaining high standards of care and professionalism.