Community Visitor (Identified)

Office of the Public Guardian QLD; Maroochydore; On-site; AUD 50,000 - 70,000; Full time

Job summary

Office of the Public Guardian QLD in Maroochydore is seeking a community visitor to conduct assigned visits and inquiries under the Public Guardian Act 2014. You will assess service adequacy, protect rights, and advocate for people staying at visitable locations.

The role requires strong interpersonal and communication skills, plus adherence to privacy and governance rules. No formal qualifications are required; a C class licence and Blue Card are mandatory, with Working with Children checks and

Qualifications

• Strong interpersonal skills with ability to build rapport quickly.
• Excellent written and verbal communication, including reporting.
• Ability to maintain confidentiality and privacy per guidelines.
• Commitment to protecting rights of vulnerable people.

Responsibilities

• Conduct visits to assess supports and services for people in visitable locations.
• Assess information provided to visitors about rights and choices.
• Identify issues affecting people you visit and seek their views.
• Advocate to resolve concerns and support participation in decisions.
• Maintain accurate records and comply with governance requirements.

Skills

Interpersonal skills

Rapport with diverse groups

Written communication

Verbal communication

Information technology literacy

Job description

Office of the Public Guardian QLD – Maroochydore QLD

Community visitors are responsible for visiting children, young people and adults in accordance with functions outlined in the Public Guardian Act 2014. Community visitors make inquiries and observations into the standard and adequacy of services being provided to vulnerable people, and undertake advocacy, reporting and complaints on their behalf.

Targeted Vacancy

Our workplace

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Key responsibilities:

• Conduct assigned visits and make robust and probative inquiries into the standard and adequacy of supports services being provided to the people staying at visitable locations in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.
• Assess the adequacy of information given to children, young people and adultsbeing visited about their rights.
• Identify issues or concerns impacting the people you are visiting by seeking their views and wishes, making observations and inquires or reviewing site documents.
• Advocate for and support the people you are visiting to resolve their issues or concerns, participate in decision making, and to make or refer complaints.
  
  • Demonstrate an understanding of the legislative and regulatory frameworks which underpin the delivery of services to the people you are visiting.
  • Demonstrate strong interpersonal skills including the ability to rapidly develop rapport and trust with diverse groups, resilience and maintaining professional boundaries.
  • Demonstrate strong written and verbal communication skills including report writing and information technology literacy skills.
  • Comply with confidentiality, information exchange and privacy provisions when accessing or sharing information.
  • Maintain accurate, timely records to ensure compliance with record keeping and reporting requirements and to meet corporate governance standards.
  • Attend and actively participate in all relevant training, team meetings, supervision sessions and professional development opportunities as required.

This role is designated as Identified. Under section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be an Aboriginal person and/or Torres Strait Islander person.

An Aboriginal person and/or Torres Strait Islander person is one who identifies as an Aboriginal person and/or Torres Strait Islander person and is either:

• of Aboriginal and/or Torres Strait Islander descent; or
• accepted as an Aboriginal and/or Torres Strait Islander by the Aboriginal and/or Torres Strait Islander community in which they live.

Applicants to this role may have to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. Requesting proof of Aboriginal and/or Torres Strait Islander heritage from applicants helps to make sure that this intention is honoured. This may include a signed statutory declaration by the person as outlined in this Evidence of Attribute – Aboriginal and/or Torres Strait Islander Identified Roles.

Qualifications and conditions:

Possession of a current C class drivers' licence and a roadworthy motor vehicle registered in Queensland covered by Compulsory Third Party (CTP) insurance.

A mandatory condition of this role is a Working with Children Check clearance (Blue Card). If you do not already have one, OPG will guide you on how to apply.

No formal qualifications are required for the position however a strong commitment to protecting the rights and interests of the most vulnerable members of our community is essential.

Applications to remain current for 12 months.

Job Ad Reference: QLD/703731/26

Closing Date: Wednesday, 4th November 2026