Community Transport Coordinator: Scheduling & Dispatch

STAR Community Services; Cleveland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Full-Time Position Based in Cleveland

Supportive and Collaborative Team Cult

Professional Development Opportunities

Meaningful Work That Makes aDifference

Job summary

STAR Community Services in Cleveland, QLD is seeking a Transport Services Officer to coordinate day-to-day community transport operations from our Cleveland office. You will manage bookings, support drivers and volunteers, and ensure schedules run smoothly to help people access essential services.

We value highly organised individuals who can thrive in a fast-paced environment and deliver exceptional customer service.

Qualifications

• Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field.
• Experience in administration, customer service, scheduling or transport coordination.
• Strong organisational skills and attention to detail.
• Experience with scheduling, rostering, dispatch or client management systems.
• Commitment to person-centred service delivery and teamwork.

Responsibilities

• Coordinate transport bookings and client requests
• Schedule daily transport runs and manage dispatch activities
• Support drivers, volunteers and transport administration staff
• Respond to operational changes and resolve scheduling issues
• Maintain fleet, driver, servicing, registrations, and compliance records
• Prepare manifests, reports and operational documentation
• Communicate with clients, carers, staff and stakeholders
• Contribute to continuous improvement and service quality initiatives

Skills

Administration experience

Scheduling coordination

Customer service

Communication

Attention to detail

Education

Certificate III/IV in Business, Administration, Community Services or Logistics

Tools

Microsoft Office

Database systems

Dispatch systems

Job description

STAR Community Services in Cleveland, QLD is seeking a Transport Services Officer to coordinate day-to-day community transport operations from our Cleveland office. You will manage bookings, support drivers and volunteers, and ensure schedules run smoothly to help people access essential services.

We value highly organised individuals who can thrive in a fast-paced environment and deliver exceptional customer service.