Transport Scheduler - Client Services Team

Hornsby Ku-ring-gai Community Transport; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hornsby Ku-ring-gai Community Transport is seeking a detail‑oriented transport scheduling professional to coordinate daily services across all streams in the Hornsby/Ku-ring-gai region. You will allocate requests to drivers, maximise occupancy and monitor service delivery to adapt to schedule changes.

The role requires experience in transport scheduling or logistics within community health or transport sectors, proficiency with TRIPS, Microsoft 365 and Xero, and current NSW Driver Licence.

Qualifications

• Tertiary qualification or equivalent experience relevant to transport scheduling, customer service or community services.
• Experience in transport scheduling, rostering, logistics coordination, and client services in community/health/aged care or transport sectors.
• Familiarity with technology suites such as Microsoft 365, Employment Hero, TRIPS, and Xero.
• Relevant clearances: NSW Working with Children, National Disability Worker Screening, and National Criminal History check.
• Current NSW Driver Licence and strong knowledge of Hornsby/Ku-ring-gai region.

Responsibilities

• Coordinate daily transport schedules across all service streams.
• Allocate transport requests to vehicles and drivers.
• Maximise vehicle occupancy and route efficiency.
• Monitor service delivery and respond to schedule changes.
• Monitor bookings, cancellations and amendments.
• Prepare and distribute daily runsheets and ensure TRIPS app reflects the RUNs for clients.
• Respond to client enquiries and transport requests.
• Assess eligibility and service requirements.
• Enter and update information in transport management systems.

Skills

Transport scheduling

Rostering

Logistics coordination

Client services

Administration

Education

Tertiary qualification or equivalent experience

Tools

Microsoft 365

Employment Hero

TRIPS transport software

Xero

Job description

Hornsby Ku-ring-gai Community Transport – Turramurra NSW

Key responsibilities

• Coordinate daily transport schedules across all service streams
• Allocate transport requests to appropriate vehicles and drivers
• Maximise vehicle occupancy and route efficiency
• Monitor service delivery and respond to schedule changes
• Monitor transport bookings, cancellations and amendments
• Develop and distribute daily runsheets and ensure TRIPS app reflects the RUN, specifically where there is individual client need
• Respond to client enquiries and transport requests
• Assess eligibility and service requirements
• Maintain accurate client and scheduling recordsEnter and update information in transport management systems

About you

• A tertiary qualification or equivalent experience or qualifications relevant to transport scheduling, customer service or community services
• Demonstrated experience in transport scheduling, rostering, logistics coordination, client services or administration in a community, health, aged care or transport environment
• Comfortable with various standard and service specific technology suites, like Microsoft 365, Employment Hero, TRIPS transport software, Xero
• National Criminal History check clearance
• National Working with Children Check clearance
• National Disability Worker Screening clearance
• Current NSW Driver Licence
• Strong knowledge of the Hornsby / Kur ing gai region, including suburbs, road networks, major medical facilities, shopping centres and community destinations

About us

At Hornsby Ku-ring-gai & Central Coast Community Transport, we're more than a transport provider. We're a community-focused organisation helping people stay connected to healthcare, essential services, social activities and the people who matter most. Every trip we deliver supports independence, wellbeing and quality of life for thousands of people across our communities.