Transport Services Officer

STAR Community Services; Cleveland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Full-Time Position Based in Cleveland

Supportive and Collaborative Team Cult

Professional Development Opportunities

Meaningful Work That Makes aDifference

Job summary

STAR Community Services in Cleveland, QLD is seeking a Transport Services Officer to coordinate day-to-day community transport operations from our Cleveland office. You will manage bookings, support drivers and volunteers, and ensure schedules run smoothly to help people access essential services.

We value highly organised individuals who can thrive in a fast-paced environment and deliver exceptional customer service.

Qualifications

• Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field.
• Experience in administration, customer service, scheduling or transport coordination.
• Strong organisational skills and attention to detail.
• Experience with scheduling, rostering, dispatch or client management systems.
• Commitment to person-centred service delivery and teamwork.

Responsibilities

• Coordinate transport bookings and client requests
• Schedule daily transport runs and manage dispatch activities
• Support drivers, volunteers and transport administration staff
• Respond to operational changes and resolve scheduling issues
• Maintain fleet, driver, servicing, registrations, and compliance records
• Prepare manifests, reports and operational documentation
• Communicate with clients, carers, staff and stakeholders
• Contribute to continuous improvement and service quality initiatives

Skills

Administration experience

Scheduling coordination

Customer service

Communication

Attention to detail

Education

Certificate III/IV in Business, Administration, Community Services or Logistics

Tools

Microsoft Office

Database systems

Dispatch systems

Job description

At STAR Community Services, we believe access to transport means access to independence, connection, and opportunity. We're seeking an organised and proactive Transport Services Officer to coordinate the day-to-day delivery of community transport services from our Cleveland office.

This is more than an administration role. You'll be at the centre of our transport operations, coordinating bookings, supporting drivers and volunteers, managing schedules, and helping ensure people across our community can access the services and supports they need.

If you're highly organised, thrive in a fast-paced environment, and enjoy making a real difference behind the scenes, we'd love to hear from you.

What You'll Be Doing

As our Transport Services Officer, you'll play a vital role in ensuring safe, reliable, and efficient transport services by:

Coordinating transport bookings and client requests

Scheduling daily transport runs and managing dispatch activities

Supporting drivers, volunteers, and transport administration staff

Responding to operational changes and resolving scheduling issues

Maintaining fleet, driver, servicing, registration, and compliance records

Preparing manifests, reports, and operational documentation

Communicating with clients, carers, staff, volunteers, and stakeholders

Contributing to continuous improvement and service quality initiatives

About You

You are someone who enjoys juggling multiple priorities, solving problems, and delivering exceptional customer service.

To be successful in this role, you will have:

Experience in administration, customer service, scheduling, rostering, transport coordination, or operational support

Strong organisational skills and attention to detail

Experience using scheduling, rostering, dispatch, or client management systems

Excellent communication and relationship-building skills

Confidence making decisions within established procedures

Strong computer skills, including Microsoft Office and database systems

A commitment to person-centred service delivery and teamwork

Experience in community transport, aged care, disability, or community services

Understanding of government-funded community service programs

Certificate III or IV in Business, Administration, Community Services, Logistics, or a related field

Why Join STAR?

Salary Packaging Benefits

Full-Time Position Based in Cleveland

Supportive and Collaborative Team Culture

Professional Development Opportunities

Meaningful Work That Makes a Difference Every Day

Opportunity to Support Older Australians and People Living with Disability

STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.