Scheduler/Allocator/Customer Service

South West Community Transport; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

South West Community Transport in Minto NSW is seeking a capable Scheduling and Customer Service Coordinator to help ensure smooth delivery of transport services. You will coordinate daily vehicle schedules for 52+ vehicles, respond to changes, and liaise with clients and stakeholders to maintain service quality.

In this fast-paced role you will apply fatigue management regulations, WHS requirements, and use RouteMatch and MS Office to manage bookings and inquiries.

Qualifications

• Previous experience preparing and developing schedules and rosters.
• Proven customer service experience and the ability to communicate effectively with diverse client groups.
• Strong problem-solving skills and the ability to meet deadlines.
• Excellent organisational and time-management skills, with the ability to multitask and prioritise competing demands.
• Well-developed interpersonal, verbal, and written communication skills.
• The ability to remain calm and effective in a fast-paced environment.
• Strong computer skills, including proficiency in Microsoft Office and other relevant systems.
• Knowledge of the Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, and Wollondilly Local Government Areas (LGAs) will be highly beneficial.
• Experience using RouteMatch will be highly regarded.
• A willingness and ability to adapt quickly to changing priorities.

Responsibilities

• Coordinating daily schedules and runs for more than 52 vehicles, ensuring client expectations are met in relation to service quality and timeliness.
• Responding quickly and effectively to schedule changes arising from emergencies, crises, or unexpected situations.
• Reviewing schedules to identify efficiencies, improvements, and potential cost savings for the organisation.
• Ensuring schedules comply with relevant Transport Industry fatigue management regulations.
• Understanding and applying Work Health and Safety (WHS) requirements and responsibilities, with training provided.
• Responding promptly to daily requests, providing accurate information and practical solutions.
• Managing inbound and outbound customer service and enquiry calls; processing client bookings via telephone and email.
• Building positive relationships with a diverse range of clients and responding to their needs with professionalism and empathy.
• Working as part of a team

Skills

Scheduling

Customer service

Communication

Problem solving

Time management

Organisational skills

Verbal communication

Written communication

Microsoft Office

Adaptability

RouteMatch

Teamwork

Tools

RouteMatch

Microsoft Office

Job description

South West Community Transport – Minto NSW

You will help ensure the smooth and efficient delivery of transport services. Working in a fast-paced environment, you will coordinate daily vehicle schedules, respond to changing circumstances, and provide outstanding customer service to clients and stakeholders.

Key responsibilities

• Coordinating daily schedules and runs for more than 52 vehicles, ensuring client expectations are met in relation to service quality and timeliness
• Responding quickly and effectively to schedule changes arising from emergencies, crises, or unexpected situations
• Reviewing schedules to identify efficiencies, improvements, and potential cost savings for the organisation
• Ensuring schedules comply with relevant Transport Industry fatigue management regulations
• Understanding and applying Work Health and Safety (WHS) requirements and responsibilities, with training provided
• Responding promptly to daily requests, providing accurate information and practical solutions
• Managing inbound and outbound customer service and enquiry callsProcessing client bookings via telephone and email
• Building positive relationships with a diverse range of clients and responding to their needs with professionalism and empathy
• Working as part of a team

About you

• Previous experience preparing and developing schedules and rosters
• Proven customer service experience and the ability to communicate effectively with diverse client groups
• Strong problem-solving skills and the ability to meet deadlines
• Excellent organisational and time-management skills, with the ability to multitask and prioritise competing demands
• Well-developed interpersonal, verbal, and written communication skills
• The ability to remain calm and effective in a fast-paced environment
• Strong computer skills, including proficiency in Microsoft Office and other relevant systems
• Knowledge of the Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, and Wollondilly Local Government Areas (LGAs) will be highly beneficial
• Experience using RouteMatch will be highly regarded
• A willingness and ability to adapt quickly to changing priorities

Why Join South West Community Transport?

This is an opportunity to make a genuine difference in the community. By joining our team, you will play an important role in ensuring some of the community's most vulnerable and valued members can access safe, reliable, and essential transport services.

If you are a proactive and people-focused professional who enjoys problem-solving, coordinating logistics, and making a difference,we would love to hear from you.

For further information please contact theSouth West Community Transport office on 9603 2106.