Community Scheduler

Kirinari Corporate; Albury City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging options

Annual Leave (5 weeks)

Bring your dog to work!

Job summary

Kirinari Community Services have a fantastic opportunity for a Community Scheduler to secure employment with a well-recognised, rapidly expanding and essential support service in our Lavingtonhead office. The Community Scheduler coordinates rosters for our aged care customers across our service regions to ensure cost effective and timely allocation of shifts in-line with the relevant agreement.

This position will liaise with customers and employees on a regular basis with a strong focus on

Qualifications

• Experience in rostering, scheduling or workforce planning.
• Strong customer service orientation and phone manner.
• High attention to detail and able to work under pressure.
• Experience with Procura or Alyacare rostering is preferred.

Responsibilities

• Coordinate rosters for aged care across service regions to ensure timely shifts.
• Liaise with customers and staff to allocate shifts cost-effectively.
• Notify customers of schedule changes and update client management system.
• Manage annual, sick, and other leave to avoid service disruption.
• Ensure rostering aligns with the relevant Industrial Instrument.
• Investigate issues and provide practical solutions under deadline pressure.

Skills

Rostering / Scheduling

Administrative experience

Attention to detail

Customer service

Tools

Procura rostering

Alyacare rostering

Microsoft Office

Job description

16d ago , from Kirinari Community Services

• More $$$ in your bank account with Salary Packaging options
• A fun and supportive work environment
• Annual Leave (5 weeks)
• Rewarding career pathways with opportunities for further growth
• Strong focus on employee health & wellbeing with assistance programs available
• Bring your dog to work!

Kirinari Community Services have a fantastic opportunity for a Community Schedulerto secure employment with a well-recognised, rapidly expanding and essential support service in our Lavingtonhead office.

Kirinari is a highly reputable and respected support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1500 staff in various regions across VIC, NSW, SA, QLD, ACT and TAS. Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

Key Responsibilities:

The Community Scheduler coordinates rosters for our aged care customers across our service regions to ensure cost effective and timely allocation of shifts in-line with the relevant agreement. This position will liaise with customers and employees on a regular basis with a strong focus on problem solving and analytical thinking.

The Community Scheduler works in a fast-paced, high pressure environment where attention to detail is imperative for success. This position works with rostering software (Procura and Alayacare), Microsoft Suite and other in-house systems.

This position is a full-time permanent position, based in our Lavington office,

until December 2026- may conclude earlier with 4 weeks' notice in writing. With a roster of Monday to Friday 8am - 4pm. This position is to commence as soon as practicable.

• Ensuring consumer services are scheduled in a timely manner, liasing with relevant stakeholders to ensure efficient use of resources and in accordance with our customers' needs
• Providing timely notification to customers in relation to alterations to schedules and complete required documentation in our client management system
• Working closely with other stakeholders to ensure annual/sick/other leave is effectively managed to ensure customers are not impacted
• Ensuring rostering aligns with the relevant Industrial Instrument
• Achieving results in a skilled, diverse, and engaged manner that positively responds to change and deadlines
• Proactively investigating issues and working collaboratively to provide effective solutions

About You:

• Rostering/scheduling/workforce planning or a strong admin background with a love of puzzles and scheduling
• A passion for exceptional customer service, along with a friendly and confident phone manner
• Strong attention to detail
• Experience using Procura/Alyacare rostering will be highly regarded
• The ability to work under pressure in a fast paced environment
• Flexibility to adapt to a constantly changing environment and a willingness to learn
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivering on services
• A high level of computer literacy
• A demonstrated genuine commitment to helping older ageing people retain their independence so they can remain at home in the community
• Highly developed analytical and organisational skills with the ability to multi-task and prioritise workloads

Due to the high volume of applications, the recruitment process may commence before the closing date.

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from First Nations & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us.