Scheduler

Australian Regional & Remote Community Services; Darwin; Hybrid; AUD 54,000 - 56,000; Full time

Benefits offered by this job

Above award pay rates

6 weeks annual leave

Leave loading 17.5%

Salary packaging through Eziway

Remote and onsite flexibility

Job summary

Australian Regional & Remote Community Services (ARRCS) is seeking an organised Scheduler to coordinate home care and community-based aged care services. The role involves managing rosters, coordinating staff, and ensuring timely service delivery.

You will work closely with clients, care staff, and leaders, balancing priorities with accuracy and empathy. Strong organisational and IT skills are essential for this position.

Qualifications

• Experience in scheduling, rostering, and workforce planning.
• Strong communication and stakeholder engagement skills.
• Attention to detail and problem solving in a fast-paced environment.

Responsibilities

• Develop and maintain client service schedules and workforce rosters.
• Allocate employees based on skills, availability, location, and client requirements.
• Manage daily roster changes, leave coverage, and service disruptions.
• Communicate scheduling updates to employees and Managers.
• Monitor workforce capacity and identify staffing requirements.
• Maintain accurate scheduling, attendance, and service delivery records.
• Support payroll processes through roster data management.
• Work with My Aged Care, PRODA, Sandwai, and other systems.
• Contribute to service improvements and efficiency.
• Participate in on-call roster and urgent scheduling matters.

Skills

Scheduling

Rostering

Workforce planning

Logistics

Coordination

Microsoft Office

Scheduling systems

Education

Certificate IV in Aged Care

Community Services qualification

Tools

Microsoft Office

Job description

ARRCS are seeking an organised, proactive, and solutions-focused Scheduler to join our Community Programs team. This is an exciting opportunity for someone who enjoys coordinating people, solving problems, and making a direct impact on the delivery of quality care services.

This role is being offered on a permanent, full-time basis at a salary of $39.17 - $40.33 / hour gross.

About the role

As a Scheduler, you will play a key role in coordinating the daily delivery of home care and community-based aged care services.

Working closely with clients, care staff, and operational leaders, you will manage complex rosters, coordinate workforce resources, and ensure services are delivered efficiently and consistently

This is a fast-paced role that requires strong organisational skills, attention to detail, and the ability to adapt quickly to changing priorities and service needs.

Key Responsibilitie

• Develop and maintain client service schedules and workforce rosters.
• Allocate employees based on skills, availability, location, and client requirements.
• Manage daily roster changes, leave coverage, and service disruptions.
• Communicate scheduling updates to employees and Managers.
• Monitor workforce capacity and identify staffing requirements.
• Maintain accurate scheduling, attendance, and service delivery records.
• Support payroll processes through accurate roster data management.
• Work within My Aged Care, PRODA, Sandwai, and other relevant systems.
• Contribute to service improvements, operational efficiency, and quality outcomes.
• Participate in an on-call roster and respond to urgent scheduling matters when required

About you

You are a highly organised coordinator who thrives in a dynamic environment and enjoys balancing multiple priorities. You bring excellent communication skills and can confidently engage with a wide range of stakeholders while maintaining a strong customer focus.

To be successful, you'll have:

• Experience in scheduling, rostering, workforce planning, logistics, or service coordination.
• Previous experience within aged care, home care, healthcare, transport, logistics, or another service-based industry.
• Strong problem-solving abilities and sound decision-making skills.
• Excellent time management and organisational skills.
• High-level computer skills, including Microsoft Office and scheduling systems.
• The ability to analyse workforce requirements and identify efficiencies.
• A Certificate IV or higher in Aged Care, Community Services, or a related discipline (desirable).

What's in it for You?

At ARRCS, we are passionate about improving the quality of life for older people living in regional and remote communities across the Northern Territory and South Australia. This role will see you be a part of the largest providers of aged care and home care services in the region

• Above award pay rates, 6-weeks annual leave and 17.5% leave loading.
• Salary packaging options through Eziway.
• Be part of a values-driven organisation making a genuine difference in people's lives.
• Join a supportive and collaborative team environment.
• Opportunity to contribute to innovative community-based care services.
• Work across diverse and rewarding aged care programs.
• Ongoing learning and professional development opportunities.
• Flexible work arrangements, including remote and onsite work as required

Mandatory Requirements

Please take note, if successful in this role, ARRCS requires the following mandatory compliance.

• NDIS Worker Screening Check (lodged or obtained prior to commencement).
• National Police Check completed within three months of commencement.
• Any additional skills, experience required in accordance to the roles Position Description.

ARRCS values diversity and strongly encourages Aboriginal and Torres Strait Islander peoples to apply.

Community Services & Development Aged & Disability Support