Scheduling Coordinator (Aged Care)

Australian Unity; Tweed Heads; Híbrido; AUD 46.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Work from home 1 day per fortnight

14 weeks paid Parental Leave

Staff discounts

Fitness Passport

Novated Car Leasing options

Descripción de la vacante

Australian Unity Limited in Tweed Heads is seeking a Scheduling Coordinator to plan and organise services, improving rostering with data and systems. You’ll be the first contact for service changes, manage care worker schedules, and coordinate third-party bookings, helping customers remain independent at home.

The role is full-time with a hybrid work model (one WFH day every fortnight after 3 months) and an hourly rate of AU$40.38 plus super.

Formación

• Experience in scheduling or rostering is ideal but not essential; we welcome applicants from a call centre or customer support background.
• Strong service mindset and attention to quality and compliance.
• Ability to manage tight deadlines and changing priorities.

Responsabilidades

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality, and compliance in all activities.

Conocimientos

Scheduling/ Rostering

Customer service mindset

Communication skills

Microsoft Office

Procura/Genesys/Tableau

Herramientas

Procura

Genesys

Tableau

Easy Roster

Descripción del empleo

As a Scheduling Coordinator, you’ll play a key role in ensuring our services are delivered efficiently and meet customer needs. In this fast-paced role, you’ll plan and organise services, so they run smoothly and meet customer needs. You’ll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.

You’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.

This is a full-time position based at our Tweed Heads Branch and enjoy a hybrid work model with one work-from-home day per fortnight after 3 months, with the remainder of your time spent onsite at the branch. The hourly rate for this position is $40.38p/hr + Super.

Key accountabilities:

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality, and compliance in all activities.

What You Will Bring

• Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre or customer support background looking for a career change
• Adaptability, resilience, and a strong service mindset
• High attention to detail and commitment to quality and compliance
• Ability to work to tight deadlines and manage changing priorities
• Strong communication skills and empathy for customers and colleagues
• Proficiency in Microsoft Office and general administration practices
• Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan