Health Concierge - Scheduling Coordinator

Australian Unity Limited; Newcastle City Council; Hybrid; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Additional Leave benefits

Flexible Work Options – hybrid role

Career development with LinkedIn Learn

Staff discounts across insurance, etc.

Fitness Passport

Novated Car Leasing options

14 weeks paid Parental Leave

Job summary

Australian Unity is seeking a Scheduling Coordinator to plan and organise services across the Greater Newcastle and Hunter Valley region. This full-time hybrid role combines four office days at Tuggerah or Newcastle with one day from home.

You will manage care worker schedules, coordinate third-party bookings, and use data systems to improve rostering processes, contributing to timely, high-quality support for customers living at home.

Qualifications

• Experience in scheduling or rostering is ideal but not essential — we welcome applicants from a call centre, retail or customer support background looking for a career change.
• High attention to detail and commitment to quality and compliance.
• Ability to work to tight deadlines and manage changing priorities.
• Strong communication skills and empathy for customers and colleagues.
• Proficiency in Microsoft Office and general administration practices.
• Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Responsibilities

• Schedule and manage care worker rosters, including intraday changes and leave requests
• Ensure compliance with rostering guidelines, training, and funding requirements
• Coordinate third-party service bookings and supplier engagement
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support
• Use systems to maintain accurate data and support payroll accuracy
• Provide workforce insights to leaders and assist with recruitment alignment
• Deliver occasional after-hours support when rostered
• Promote safety, quality and compliance in all activities

Skills

Scheduling / Rostering

Communication skills

Attention to detail

Customer service mindset

Microsoft Office proficiency

Tools

Procura

Genesys

Tableau

Easy RostER

Job description

At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

As a Scheduling Coordinator, you’ll play a key role in making this happen. In this fast-paced role, you’ll plan and organise services, so they run smoothly and meet customer needs. You’ll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.

You’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third-party bookings. Your work will directly impact the independence and well-being of our customers, helping them live confidently at home.

This is a full-time hybrid positionwithfour days based from your choice of our Tuggerah or Newcastle office, and one day working from home each week. In this role, you'll manage rostering and scheduling across the Greater Newcastle and Hunter Valley region. Hourly rate of $40.38 + Super.

Key accountabilities:

• Schedule and manage care worker rosters, including intraday changes and leave requests
• Ensure compliance with rostering guidelines, training, and funding requirements
• Coordinate third-party service bookings and supplier engagement
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support
• Use systems to maintain accurate data and support payroll accuracy
• Provide workforce insights to leaders and assist with recruitment alignment
• Deliver occasional after-hours support when rostered
• Promote safety, quality and compliance in all activities
  

What You Will Bring

• Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre, retail or customer support background looking for a career change
• High attention to detail and commitment to quality and compliance
• Ability to work to tight deadlines and manage changing priorities
• Strong communication skills and empathy for customers and colleagues
• Proficiency in Microsoft Office and general administration practices
• Experience using Procura/Genesys/Tableau/Easy Roster would be highly regarded

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan