Community Operations & Culture Leader

AVID Property Group; Sunshine Coast Regional; On-site; AUD 90,000 - 110,000; Full time

Job summary

AVID Property Group based in Hervey Bay seeks a Customer Operations Manager to lead day-to-day community operations and ensure a customer-focused, financially sustainable operating model. The role requires oversight of governance, compliance and KPI achievement.

You will manage financial performance, budgets, and staff, while fostering a culture of trust and safety across our communities in line with AVID's values.

Qualifications

• Previous experience in a customer service management role, preferably in Land Lease Communities, Retirement Living, Hotel Management, Property Management or similar.
• Must be able to build and manage effective teams with strong budgeting and cost management skills.
• Demonstrated commercial acumen and ability to oversee financial performance.

Responsibilities

• Managing and overseeing day to day operations of the community in accordance with relevant legislation and governance requirements.
• Monitoring community operations with respect to financial and operational performance.
• Overseeing the financial performance of the community through budgeting and cost management to meet KPI targets.
• Fostering a culture of trust and safety across the community and models AVID's values.
• Leading community-based staff to deliver a customer-focused operating model.

Skills

MS Office Skills

Attention to detail

Communication skills

Job description

AVID Property Group based in Hervey Bay seeks a Customer Operations Manager to lead day-to-day community operations and ensure a customer-focused, financially sustainable operating model. The role requires oversight of governance, compliance and KPI achievement.

You will manage financial performance, budgets, and staff, while fostering a culture of trust and safety across our communities in line with AVID's values.