Community Manager: Resident Experience & Operations

Ingenia Communities; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Rewards program

Job summary

Ingenia Communities is seeking a Community Manager for the Stoney Creek Lifestyle site to lead day-to-day operations and build a strong sense of belonging for residents. You will deliver exceptional experiences through customer-focused service and operational excellence, reporting to the Area Manager.

In this role you’ll oversee occupancy, tenancy and resident engagement while driving financial performance through budgeting and P&L management, and you’ll motivate teams and contractors to deliver

Responsibilities

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
• Oversee day-to-day community operations, including presentation standards, occupancy, tenancy and resident engagement
• Lead financial performance through budgeting, planning and management of P&L outcomes
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
• Lead, motivate and support team members and contractors to consistently deliver high-quality outcomes

Job description

Ingenia Communities is seeking a Community Manager for the Stoney Creek Lifestyle site to lead day-to-day operations and build a strong sense of belonging for residents. You will deliver exceptional experiences through customer-focused service and operational excellence, reporting to the Area Manager.

In this role you’ll oversee occupancy, tenancy and resident engagement while driving financial performance through budgeting and P&L management, and you’ll motivate teams and contractors to deliver