Community Manager - Stoney Creek Lifestyle

Ingenia Communities Group; Nelson; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral rewards

Retailer discounts

Job summary

Ingenia Communities Group in Australia seeks a Community Manager for the Stoney Creek Lifestyle site. Reporting to the Area Manager, you’ll help lead day to day community operations, building a strong sense of connection and belonging for residents. You’ll deliver exceptional experiences through customer focused service and operational excellence.

Stoney Creek Lifestyle offers a welcoming community, modern amenities, and a relaxed lifestyle surrounded by natural beauty and everyday convenience.

Qualifications

• Experience managing resident or customer relationships in property, hospitality, aged care or community settings.
• Ability to lead day-to-day operations while balancing competing priorities.
• Experience managing budgets, P&L performance or commercial outcomes.
• Handle challenging situations with empathy, professionalism and clear boundaries.

Responsibilities

• Deliver an outstanding resident experience, measured through surveys and NPS.
• Oversee day-to-day community operations, including presentation standards, occupancy and tenancy.
• Lead financial performance through budgeting, planning and management of P&L outcomes.
• Foster a strong sense of community with lifestyle, wellbeing and connection programs.
• Lead, motivate and support team members and contractors to deliver high quality outcomes.

Skills

Resident relations

Customer service

Budgeting & P&L

Team leadership

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Community Manager to join our team at Stoney Creek Lifestyle site.

Reporting to the Area Manager, you’ll help lead day to day community operations, building a strong sense of connection and belonging for residents. You’ll deliver exceptional experiences through customer focused service and operational excellence.

Stoney Creek Lifestyle offers a welcoming community, modern amenities, and a relaxed lifestyle surrounded by natural beauty and everyday convenience.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Retailer discounts

In this Role, You’ll

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
• Oversee day to day community operations, including presentation standards, occupancy, tenancy and resident engagement
• Lead financial performance through budgeting, planning and management of P&L outcomes
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
• Lead, motivate and support team members and contractors to consistently deliver high quality outcomes

You’re Likely a Match If You

• Bring experience managing resident or customer relationships in property, hospitality, aged care or community settings
• Are confident leading day to day operations while balancing competing priorities
• Have experience managing budgets, P&L performance or commercial outcomes
• Handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries
• Are a visible, hands on leader who enjoys being the go to person for residents, teams and stakeholders

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We Keep Things Simple And Supportive

• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.