Community Experience Coordinator

The-Commons; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Cafe/bar discount

Counselling sessions

Birthday leave

Maternity leave

Education program

Job summary

The Commons is seeking a proactive Community Associate in Sydney to foster a thriving, inclusive environment. You will play a crucial role in supporting member experience, onboarding, and relationship-building across the space.

You will work across community engagement, events, and operations, coordinating weekly activities, managing inquiries, and ensuring smooth office operations. If you’re organized, people-focused, and eager to learn, this role offers growth and a collaborative culture.

Qualifications

• Strong verbal and written communication is required.
• Able to build rapport with members and teams.
• Proactive with strong administrative/operational experience.
• Willingness to learn and adapt in dynamic environments.
• Ability to navigate change effectively.
• Experience using G-Suite, Canva and Slack.

Responsibilities

• Greet members and guests at the front desk, delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions and engagement through relationship-building initiatives.
• Manage onboarding including tours, inductions, and welcome packs.
• Address member issues or escalate to Community Manager when needed.
• Notify the Community Manager of potential membership changes.
• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Participate in community and member events.
• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries promptly.
• On-board and off-board members and companies within the space.
• Maintain databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and basic troubleshooting.
• Send out event notifications and reminders within your location.
• Keep offices and desks clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure workspace is well presented and fully operational.
• Report maintenance issues and assist in resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

Skills

Communication skills

Relationship building

Initiative

Problem solving

Adaptability

Change management

G-Suite proficiency

Canva

Slack

Tools

G-Suite

Canva

Slack

Job description

The Commons is seeking a proactive Community Associate in Sydney to foster a thriving, inclusive environment. You will play a crucial role in supporting member experience, onboarding, and relationship-building across the space.

You will work across community engagement, events, and operations, coordinating weekly activities, managing inquiries, and ensuring smooth office operations. If you’re organized, people-focused, and eager to learn, this role offers growth and a collaborative culture.