Community Associate

The-Commons; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Cafe/bar discount

Counselling sessions

Birthday leave

Maternity leave

Education program

Job summary

The Commons is seeking a proactive Community Associate in Sydney to foster a thriving, inclusive environment. You will play a crucial role in supporting member experience, onboarding, and relationship-building across the space.

You will work across community engagement, events, and operations, coordinating weekly activities, managing inquiries, and ensuring smooth office operations. If you’re organized, people-focused, and eager to learn, this role offers growth and a collaborative culture.

Qualifications

• Strong verbal and written communication is required.
• Able to build rapport with members and teams.
• Proactive with strong administrative/operational experience.
• Willingness to learn and adapt in dynamic environments.
• Ability to navigate change effectively.
• Experience using G-Suite, Canva and Slack.

Responsibilities

• Greet members and guests at the front desk, delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions and engagement through relationship-building initiatives.
• Manage onboarding including tours, inductions, and welcome packs.
• Address member issues or escalate to Community Manager when needed.
• Notify the Community Manager of potential membership changes.
• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Participate in community and member events.
• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries promptly.
• On-board and off-board members and companies within the space.
• Maintain databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and basic troubleshooting.
• Send out event notifications and reminders within your location.
• Keep offices and desks clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure workspace is well presented and fully operational.
• Report maintenance issues and assist in resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

Skills

Communication skills

Relationship building

Initiative

Problem solving

Adaptability

Change management

G-Suite proficiency

Canva

Slack

Tools

G-Suite

Canva

Slack

Job description

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

We’re seeking a talented and passionate Community Associate to join our team and help us create a thriving and inclusive environment. As a key member of the team, you will play a crucial role in fostering community, supporting the member experience, and ensuring seamless operations. You are a team player who can work independently, demonstrate excellent attention to detail, and build strong internal and external relationships.

About You

You are a proactive and personable professional with a strong background in community engagement, events, and operations. With a "can-do" attitude and a willingness to learn, you thrive in dynamic environments, demonstrating adaptability and problem-solving skills. Your ability to build meaningful relationships and support both members and the wider team makes you a key asset in fostering a vibrant community.

What You'll Do

The main duties of the role include but are not limited to the below:

Community Engagement & Member Experience

• Greet members and guests from the front desk, consistently delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions, collaborations, and engagement through relationship-building initiatives.
• Understand our members and how we can support their businesses.
• Manage the onboarding process, including tours, inductions, and welcome packs.
• Address member-related issues or elevate to the Community Manager when necessary.
• Notify the Community Manager of any potential membership changes.

Events Management

• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for community events such as member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Actively participate in community and member events.

Operations & Facilities Management

• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries in a timely manner.
• On-board and off-board members and companies within the space.
• Maintain accurate databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and provide basic troubleshooting support.
• Send out notifications for events and reminders within your location.
• Ensure offices and desks are clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure the workspace is well presented and fully operational.
• Report maintenance issues and assist in their resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables as needed.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

You'll Bring

• Exceptional verbal & written communication skills.
• Build & maintain rapport with others.
• Initiate contact easily, especially when engaging with new people.
• Prior experience with administration and/or operations.
• Strong initiative and problem-solving skills.
• Adaptability and a willingness to learn.
• Proven ability to navigate change effectively.
• Experience with G-Suite, Canva, and Slack.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

All actions and behaviours must align with the company’s core values:

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing