Welcome Home Support Coordinator

Iaawg; City of Clarence; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services

Chaplaincy support

Volunteering opportunities

Additional annual leave

Job summary

Mission Australia invites applications for a Welcome Home Support Coordinator in Rosny Park, Hobart. The role delivers the Welcome Home Program, offering wraparound, person-centred support to tenants during the pre- and early tenancy stages.

It is an on-site position with community outreach, emphasizing relational, trauma-informed practice to help tenants settle and connect with services. Qualifications include a degree or equivalent, with at least 1 year in community services.

Qualifications

• Relevant qualifications (degree, associate diploma, or equivalent industry experience).
• Trauma-informed, client-centred approach when working with vulnerable people.
• Minimum 1 year experience in community services, housing, or related support role.
• Demonstrated ability to build rapport and work collaboratively with tenants.
• Experience with Aboriginal and Torres Strait Islander peoples and cultures.
• Valid driver licence with no restrictions.
• National police history check and referee checks required.

Responsibilities

• Build trust-based relationships with tenants to support settled tenancies.
• Provide time-limited, holistic support aligned with tenant goals.
• Assist tenants with practical guidance and early issue resolution.
• Facilitate connections to community, health, and support services.
• Support tenancy readiness and collaboration with housing colleagues.
• Maintain accurate records and contribute to program learning.

Skills

Community services experience

Rapport building

Collaborative working

Trauma-informed approach

Case note taking

Driver licence

First Aid (desirable)

Education

Degree or equivalent

Job description

Permanent Full Time Contract Location: Nipaluna (Rosny Park Hobart) TAS 7018 Salary: $85,795 + super + NFP salary packaging benefits

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity The Welcome Home Support Coordinator at Rosny Park plays a key role in delivering the Welcome Home Program, an exciting new early intervention and community development initiative supporting social and affordable housing tenants across Hobart. This role focuses on providing voluntary wraparound, person‑centred support to tenants during the pre and early stages of tenancy. Working closely with the Welcome Home Housing Coordinator and broader housing services, the role supports tenants to settle into their homes, build capability, and connect meaningfully with their community through practical assistance, service linkages, and trust‑based relationships. This is an on‑site position based in Hobart with outreach to the community, with a strong focus on relational, trauma‑informed practice provision of flexible, holistic support as the programme evolves through a test‑and‑learn approach.

Your Key Responsibilities

• Build strong, trust‑based relationships with prospective and new tenants, providing respectful, person‑led support that helps people feel confident and settled in their new tenancy.
• Work alongside tenants to understand what matters to them, providing time‑limited, holistic support shaped by their strengths, goals and choices, in close collaboration with the Welcome Home Housing Coordinator and other enabling roles.
• Support tenants to settle confidently into their new home, offering practical guidance and assistance early on so challenges can be worked through together if they arise.
• Support connections to community, health, and support services through warm referrals and local service partnerships.
• Provide practical capacity‑building support, that builds confidence with household routines, property care and day‑to‑day living, tailored to the tenants’ goals and needs.
• Work collaboratively with Welcome Home and housing colleagues, including helping tenants prepare for inspections and understand their responsibilities in a clear, supportive way when needed.
• Maintain clear and respectful records and documentation, while actively contributing insights, reflections and learning to support continuous improvement of this new and evolving programme.

Requirements for Success

• Relevant qualifications (degree, associate diploma, or equivalent industry experience), with flexibility for strong candidates from community services or related backgrounds with substantial experience.
• A strong support‑focused and trauma‑informed approach when working with individuals and families experiencing vulnerability.
• Minimum 1 year experience in community services, housing, or a related support role.
• Demonstrated ability to build rapport, work collaboratively, and support tenants to identify goals and individual support needs.
• Experience working with vulnerable communities, including an understanding of Aboriginal and Torres Strait Islander peoples and cultures.
• Confidence working within a multidisciplinary environment and partnering effectively with internal and external stakeholders.
• Proficiency in case note taking, systems use and maintaining accurate and compliant records.
• Full Driver Licence with no restrictions.
• First Aid certificate is desired but not required.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not‑for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.