Community Connection & Social Support Coordinator

Better Health Network; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Supportive team environment

Career development opportunities

Job summary

Better Health Network is seeking a friendly Community Participation Officer to join our Community Participation and Volunteering team in Melbourne. You will support older people to stay independent, socially connected and engaged with their local community through personalised social support and coordinated services.

You will manage client intake, bookings and scheduling, maintain accurate records and assist with program reporting, while collaborating with clients, carers and community

Qualifications

• Experience delivering social support, community services or aged care.
• Experience with client intake, scheduling or administrative coordination.
• Strong communication and interpersonal skills with a person-centred approach.
• Excellent organisation and ability to manage competing priorities.

Responsibilities

• Deliver individual social support services aligned with client goals and care plans.
• Process client intake, enquiries, service bookings and scheduling activities.
• Support clients to remain socially connected and engaged in their local community.
• Maintain accurate client records, schedules and case notes.
• Monitor client wellbeing and escalate risks or changes in support needs as required.
• Assist with program reporting, data collection and quality improvement activities.
• Collaborate with clients, carers, referral agencies and community organisations to support positive outcomes.

Skills

Social support delivery

Client intake & scheduling

Communication skills

Organisational skills

Computer literacy

Risk recognition

Education

Community Services qualification or related field

Tools

Computer systems

Job description

Better Health Network is seeking a friendly Community Participation Officer to join our Community Participation and Volunteering team in Melbourne. You will support older people to stay independent, socially connected and engaged with their local community through personalised social support and coordinated services.

You will manage client intake, bookings and scheduling, maintain accurate records and assist with program reporting, while collaborating with clients, carers and community