Support Worker

Better Health Network; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Professional development

Collaborative team culture

Meaningful community impact

Job summary

Better Health Network is seeking a dedicated Support Worker to assist public housing residents with relocation and settling into new homes, while keeping them connected to their community.

You will provide practical relocation support, develop individual plans, and connect residents with health, housing and social services. Lived experience with relocation is valued, and you will contribute to program improvement and collaborative care.

Qualifications

• Minimum three years’ experience in community, health or social services.
• Certificate IV or Diploma in Community Services or equivalent demonstrated experience.
• Strong communication skills and ability to work with diverse groups.
• Current full or probationary driver’s licence.

Responsibilities

• Building trusted, culturally safe relationships with residents, including people experiencing social isolation.
• Providing practical relocation support, including attending housing viewings and helping residents settle into their new homes.
• Developing individual support plans reflecting residents’ goals and priorities.
• Connecting residents with health, housing, social and community services.
• Supporting access to appointments, community activities and local networks.
• Working collaboratively with families, carers, service providers and the broader team.
• Maintaining accurate client records and contributing to program improvement.

Skills

Engagement skills

Person-centred approach

Empathy

Resilience

Adaptability

Relationship building

Collaboration

Education

Certificate IV or Diploma in Community Services

Job description

• Social and Community Services Level 3
• Based in Prahran, with community-based outreach and work across additional sites as required

Make a real difference in your community.

We are seeking a well-rounded Support Worker who is passionate about helping vulnerable older people navigate relocation, settle into their new homes and stay connected to their community.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About the role

Joining our Better Homes Better Health program, you’ll support public housing residents transitioning to new social housing. Through regular outreach, practical assistance and service connections, you’ll help residents access the support they need throughout their move.

Your responsibilities will include:

• Building trusted, culturally safe relationships with residents, including people experiencing social isolation.
• Providing practical relocation support, including attending housing viewings, packing assistance and helping residents settle into their new homes.
• Developing individual support plans with residents that reflect their goals and priorities.
• Connecting residents with health, housing, social and community services.
• Supporting access to appointments, community activities and local networks.
• Working collaboratively with families, carers, service providers and the broader team.
• Maintaining accurate client records and contributing to program improvement.

About you

You’ll bring strong engagement skills, a person-centred approach and a genuine commitment to supporting vulnerable older people during change. You’ll be empathetic, resilient and adaptable, with the ability to build relationships and work collaboratively to support positive client outcomes.

To be successful, you’ll bring:

• A Certificate IV or Diploma in Community Services, Health or a related field, or equivalent demonstrated experience.
• At least three years’ relevant experience in community, health or social services.
• Experience in outreach, community engagement or helping people navigate services.
• Strong communication skills and experience supporting people from diverse backgrounds and those with complex needs.
• An understanding of the challenges older public housing residents may face, including isolation, housing instability and barriers to accessing care.
• The ability to work independently in community settings and collaboratively within a multidisciplinary team.
• Strong organisation and record-keeping skills.
• A current full or probationary driver’s licence.

Lived experience of relocation is highly regarded, but is not essential. We also welcome applicants who bring relevant professional experience, transferable skills and a genuine commitment to this work.

Knowledge of local community services and proficiency in a language other than English would also be valued.

At BHN, you’ll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Flexible work arrangements to support work-life balance.
• Salary packaging benefits to increase your take-home pay.
• Professional development and learning opportunities.
• A collaborative and supportive team culture.
• The opportunity to make a meaningful impact every day.

Location

This role is based at 240 Malvern Road, Prahran, with a strong community-based outreach focus and work at additional sites as required.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment requirements include reference checks, a National Police Check, Working with Children Check, Aged Care Worker Banning Order Check and evidence of the right to work in Australia. An international police check is required where applicable