Community Participation Officer

Better Health Network; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Supportive team environment

Career development opportunities

Job summary

Better Health Network is seeking a friendly Community Participation Officer to join our Community Participation and Volunteering team in Melbourne. You will support older people to stay independent, socially connected and engaged with their local community through personalised social support and coordinated services.

You will manage client intake, bookings and scheduling, maintain accurate records and assist with program reporting, while collaborating with clients, carers and community

Qualifications

• Experience delivering social support, community services or aged care.
• Experience with client intake, scheduling or administrative coordination.
• Strong communication and interpersonal skills with a person-centred approach.
• Excellent organisation and ability to manage competing priorities.

Responsibilities

• Deliver individual social support services aligned with client goals and care plans.
• Process client intake, enquiries, service bookings and scheduling activities.
• Support clients to remain socially connected and engaged in their local community.
• Maintain accurate client records, schedules and case notes.
• Monitor client wellbeing and escalate risks or changes in support needs as required.
• Assist with program reporting, data collection and quality improvement activities.
• Collaborate with clients, carers, referral agencies and community organisations to support positive outcomes.

Skills

Social support delivery

Client intake & scheduling

Communication skills

Organisational skills

Computer literacy

Risk recognition

Education

Community Services qualification or related field

Tools

Computer systems

Job description

We are seeking a friendly, organised and community-minded Community Participation Officer to join our Community Participation and Volunteering team.

As part of Better Health Network's Out & About program, you will play a vital role in supporting older people to remain independent, socially connected and actively engaged in their community. Working closely with clients, carers and community partners, you will help coordinate services, manage client bookings and scheduling, support client intake, and deliver individual social support services that promote wellbeing and independence. This is a rewarding role where you will build meaningful relationships and make a genuine difference in the lives of older people every day. No two days are the same, as you balance client support, service coordination and administration while ensuring clients receive timely, person-centred assistance aligned with their goals and needs.

What you'll be doing:

• Deliver individual social support services in line with client goals, care plans and CHSP guidelines.
• Process client intake, enquiries, service bookings and scheduling activities.
• Support clients to remain socially connected and engaged in their local community.
• Maintain accurate client records, schedules, case notes and service data.
• Monitor client wellbeing and elevate risks, concerns or changes in support needs as required.
• Assist with program reporting, data collection and quality improvement activities.
• Work collaboratively with clients, carers, referral agencies and community organisations to support positive outcomes.

What you'll bring:

• Experience delivering social support, community services, aged care or similar client-focused services.
• Experience with client intake, scheduling, bookings or administrative coordination.
• Strong communication and interpersonal skills, with a respectful and person-centred approach.
• Excellent organisational skills and the ability to manage competing priorities.
• Confidence using computer systems and maintaining accurate client records and documentation.
• The ability to recognise client risks and seek guidance or support when required.
• A qualification in Community Services, Aged Care, Social Support or a related field, or equivalent relevant experience.
• Salary packaging benefits to increase your take‑home pay.
• Employee Assistance Program (EAP) for you and your immediate family.
• Supportive team environment with opportunities to learn and grow.
• Work for a purpose‑driven organisation making a genuine difference in the community.
• Be part of an organisation committed to helping older people stay independent, connected and engaged in their local community.

At Better Health Network, we value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive workplace where everyone feels welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities and people living with disability.