Community Care Intake Officer

Alpine Health; Alpine Shire; On-site; AUD 54,000 - 61,000; Part time

Benefits offered by this job

Competitive remuneration

5 weeks annual leave + extra week for

Holiday swap for religious day

Employee Assistance Program (EAP)

Support for diverse workforce

Job summary

Alpine Health is seeking a Community Care Intake Officer based in Myrtleford to coordinate and triage CHSP referrals and interfacing with NDIS programs. You will support timely access to services, prioritise clients by risk, and deliver a client-centred intake aligned with My Aged Care and Alpine Health models.

The role handles intake, screening, and initial assessments, develops care plans, and coordinates referrals while maintaining compliant records and liaising with clients and providers.

Qualifications

• Experience in intake, triage, and processing referrals.
• Knowledge of My Aged Care and CHSP guidelines is preferred.
• Ability to prioritise clients by clinical risk and service demand.

Responsibilities

• Manage all incoming referrals via My Aged Care and other referral pathways
• Undertake intake, screening, and initial assessments to determine client eligibility and needs
• Prioritise referrals based on clinical risk, vulnerability, and service capacity
• Develop initial care plans and service task lists aligned to client goals
• Coordinate service commencement and referrals to internal and external providers
• Maintain accurate and compliant client records within relevant systems (e.g. Uniti/My Aged Care)
• Liaise with clients, carers, families, and service providers to ensure coordinated care
• Monitor waitlists and support equitable access to services
• Contribute to continuous improvement, compliance, and service reporting requirements

Job description

Role Overview

The Community Care Intake Officer is responsible for the coordination, triaging, and processing of all incoming referrals Commonwealth Home Support Program (CHSP) and relevant National Disability insurance Scheme (NDIS) interfaces.

The role ensures timely access to services, appropriate prioritisation of clients, and delivery of a client-centred intake and assessment function aligned with My Aged Care, program guidelines, and Alpine Health service delivery models.

• 3 days per week / Fixed Term (6 months)
• $39.31 to $43.98 per hour
• Based in Myrtleford

Key Responsibilities

• Manage all incoming referrals via My Aged Care and other referral pathways
• Undertake intake, screening, and initial assessments to determine client eligibility and needs
• Prioritise referrals based on clinical risk, vulnerability, and service capacity
• Develop initial care plans and service task lists aligned to client goals
• Coordinate service commencement and referrals to internal and external providers
• Maintain accurate and compliant client records within relevant systems (e.g. Uniti/My Aged Care)
• Liaise with clients, carers, families, and service providers to ensure coordinated care
• Monitor waitlists and support equitable access to services
• Contribute to continuous improvement, compliance, and service reporting requirements

Our Region

• Alpine Health comprises three multi-purpose health services across the stunning Alpine Region of Northeast Victoria.
• We are in the heart of Alpine country and boasts skiing, scenic walking/hiking trails in our local area, including the majestic Mt. Hotham and Falls Creek.
• We are close to world class Gourmet Food and Wine Region, including King Valley, Rutherglen, Glenrowan and Milawa Gourmet regions.
• We are only 40-60 minutes form the regional centres of Wangaratta and Albury Wodonga.

The Successful Applicant Will Benefit From

• Competitive remuneration, novated leasing and full salary packaging benefits available.
• 5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts.
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Support for our diverse workforce