Intake Officer

moreecare; Moree; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging available

Permanent full-time position

Job summary

Moree Care in Moree NSW is hiring an Intake Officer to be the first contact for aged care, disability and carer clients. You will own CHSP intake from referral to initial service delivery and handle reassessments for NDIS participants, with six months of close collaboration with the CEO as we move to a paperless system.

You will visit clients at home, develop wellness-based care plans, explain service agreements and ensure smooth handovers when services commence.

Qualifications

• Qualification in community services, ageing support or disability (Certificate IV with experience, or Diploma), or working towards one.
• Experience with older people or people with disability
• Excellent verbal and written communication skills
• Strong administration skills and accurate record keeping
• Ability to manage own caseload and competing demands
• Confidence with client management systems and Microsoft 365
• NDIS Worker Screening Check
• First Aid qualification or willingness to complete
• Experience in CHSP intake or assessment, knowledge of My Aged Care and the NDIS, and experience with Aboriginal and Torres Strait Islander communities will be well regarded.

Responsibilities

• Respond to My Aged Care referrals and community enquiries
• Visit clients at home to assess their needs
• Develop care plans using a wellness and reablement approach
• Prepare and explain service agreements
• Hand over new clients so services start safely and on time
• Make regular check-in calls and arrange reviews when needs change
• Keep accurate client records

Skills

Verbal communication

Written communication

Administrative skills

Record keeping

Caseload management

Microsoft 365

Education

Certificate IV in Community Services

Diploma in Community Services

Tools

Microsoft 365

NDIS Worker Screening Check

First Aid Certification

Job description

Moree Care is a not-for-profit organisation working with our community to improve the lives of older people, people with disability and their carers. We deliver aged care, NDIS services, meals and community transport across the Moree LGA.

About the role

The Intake Officer is the first person our clients meet. You will own intake for our Commonwealth Home Support Program (CHSP) clients, from the first referral to the first delivered service, and complete reassessments for our NDIS participants. This is a new, permanent full-time position. For your first six months you will work directly with the CEO as we move to a paperless system.

Key responsibilities

• Respond to My Aged Care referrals and community enquiries
• Visit clients at home to assess their needs
• Develop care plans using a wellness and reablement approach
• Prepare and explain service agreements
• Hand over new clients so services start safely and on time
• Make regular check-in calls and arrange reviews when needs change
• Keep accurate client records

About you

• A qualification in community services, ageing support or disability (Certificate IV with experience, or Diploma), or working towards one
• Experience working with older people or people with disability
• Excellent verbal and written communication skills
• Strong administration skills and accurate record keeping
• The ability to manage your own caseload and competing demands
• Confidence with client management systems and Microsoft 365
• NDIS Worker Screening Check
• First Aid qualification or willingness to complete same
• Experience in CHSP intake or assessment, knowledge of My Aged Care and the NDIS, and experience working with Aboriginal and Torres Strait Islander communities will be well regarded.

What we offer

• Permanent full-time position, 38 hours a week
• Salary packaging available
• A supportive team that pulls together for our clients

For a copy of the position description or a confidential conversation about the role, contact Christine Ryan, CEO, on 1300 593 ***.

We promote diversity and welcome all people. Aboriginal and Torres Strait Islander people are encouraged to apply.

Suitable applicants may be interviewed as applications are received.