Clinical Intake Administration Officer

Colac Area Health; Melbourne; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Salary Sacrificing/Packaging

Active Social Club

Professional development and education

Employee Assistance Program

On-site research support from CAH

Job summary

Colac Area Health is seeking a Clinical Intake – Administration Officer for a permanent part‑time appointment (48 hours per fortnight). The role supports the Clinical Intake team by managing referrals, coordinating administrative processes, and linking consumers to services across the Community Health Division.

You’ll thrive in a fast-paced environment, staying organised, resilient and adaptable while handling competing priorities and maintaining positive relationships with staff and the

Qualifications

• Essential: Qualification in Health, Administrative, IT, Data Management or other relevant qualification or experience.
• Essential: Provide appropriate level of customer service with a friendly and supportive approach.
• Essential: High level of computer literacy and competent with Microsoft Office.
• Essential: Clear communication across all levels and with the community.
• Essential: Ability to plan, organise and manage time to meet targets within deadlines.
• Essential: Ability to work independently and in a multidisciplinary team.
• Essential: Current Victorian Drivers licence.

Responsibilities

• Intake is a single point of entry for several Colac Area Health programs including Allied Health and Community Nursing.
• Support improvement activities within administrative processes.
• Link communities to services across the Community Health Division and ensure referrals are directed promptly to the appropriate service.

Skills

Customer service

MS Office

Time management

Independent worker

Driving licence (Victorian)

Education

Health/Administrative/IT/Data Management qualification or equivalent experience

Tools

TRAK

My Aged Care

Job description

About Us

Situated just 150 kilometres south-west of Melbourne, at the foot of the stunning Otway Ranges, close to Lorne and the Surf Coast, Colac Area Health services 21,000 people who call the Shire home. Colac Area Health meets the needs of more than 30,000 people in the Corangamite, Colac Otway, and Surf Coast Shires. A unique integrated health service providing a wide range of clinical and non-clinical services to the Colac and district community.

This includes the following:

• Nursing/Midwifery
• Aged Care
• Medical
• Community Services
• Corporate Services
• Support Services

About the role

CLINICAL INTAKE – ADMINISTRATION OFFICER

Permanent Part time position 48 hours per fortnight.

Colac Area Health is a values-based organisation providing a unique integrated health service comprising of over 500 employees, providing Acute Care, Aged Care, Community and Allied Health Services.

Our Clinical Intake Team provide valued support in linking our community to services across the Community Health Division. Our team aims to ensure that referrals are managed, directed quickly, and to the most appropriate service to support consumer needs. As the Administrative Officer within the Clinical Intake team a key focus is on understanding our services, administrative processes, and supporting improvement activities.

Intake is a single point of entry for numerous Colac Area Health programs including Allied Health, Community Nursing and Family, Community Programs, Specialist Clinics and Volunteer Transport.

This role is ideal for someone who enjoys working in a busy, fast paced environment where no two days are the same. You'll be organised, resilient and adaptable with the ability to manage competing priorities, build positive relationships and remain calm under pressure. If you're looking for a role that is varied, rewarding and plays an important part in supporting access to healthcare we'd love to hear from you.

What’s required?

Essential:

• Qualification in Health, Administrative, IT, Data Management or other relevant qualification or experience.
• Provide appropriate level of customer service, demonstrating a friendly and supportive approach to our consumers and staff.
• High level of computer literacy and demonstrated competence with sound working knowledge of Microsoft Office software.
• Demonstrated ability to provide effective communication across all levels of the organisation and with members of the community.
• Ability to effectively plan, organise and manage own time to achieve targets/deadlines within a set timeframe.
• Proven ability to work independently and as part of a multidisciplinary team.
• Current Victorian Drivers licence.

Desirable:

• Understanding of administrative intake processes.
• Experience and knowledge of TRAK in processing referrals.
• Understanding of eligibility identification for accessing CAH community services.
• Understanding of My Aged Care and Support at Home Program.

Benefits working with us

Colac Area Health offers the following benefits;

• Extensive organisational orientation/department induction
• Salary Sacrificing/Packaging
• Active Social Club
• Extensive professional development and continuing education
• Employee Assistance Program
• Access to on-site research support from the CAH Research Unit and the Western Alliance Academic Health Science Centre

Diversity and Inclusion

We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected.

Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities.

We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander.

We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way.

We are committed to the safety and wellbeing of all children and young people.

This role requires you to provide evidence of a 2026 influenza vaccination.