Client Services Administration Officer

Alpine Health; Bright; Presencial; AUD 60 000 - 75 000; Tempo integral

Resumo da oferta

Alpine Health is seeking casual Client Services Administration Officers to support medical records, administration and customer service across Myrtleford, Mount Beauty and Bright sites. The role emphasizes confidentiality, strong communication, and patient-centered service.

Casual positions involve supporting acute site services with corporate and health information teams, requiring a Diploma or Certificate and Cert. IV in Health Administration or equivalent.

Qualificações

• Post-secondary Diploma or Certificate.
• Cert. IV or similar in Health Administration or similar.
• Strong interpersonal and communication skills with confidentiality.

Responsabilidades

• Medical Records – manage daily and long-term patient records, data entry and retrieval.
• Finance and Statistics – collect, calculate and present hospital statistics; support financial activities.
• Reception – provide efficient telephone and reception service.
• General Site Administrative Support – daily mail, stationery, meetings, filing and IT support.

Conhecimentos

Interpersonal skills

Customer service

Confidentiality

Communication skills

Formação académica

Diploma or Certificate

Cert. IV in Health Administration

Descrição da oferta de emprego

Casual Positions available across all 3 Alpine Health sites - Myrtleford, Mount Beauty & Bright

Role Overview:

The Client Services Administration Officer is responsible for the provision of medical record, administrative and customer service support to the acute site services across Alpine Health, and to contribute to the effective and efficient operation of services through active participation as a member of the Corporate and Health Information teams. The Client Services Administration Officer will have skills including well developed interpersonal and communication skills, with an excellence in customer service, respect for confidentiality and the ability to recognise and deal appropriately with sensitive issues.

Key Responsibilities:

• Medical Records – Has responsibility for the daily and long-term administrative activities associated with the patient / client medical records including the accuracy, maintenance, storage and retrieval of medical records, computer data entry and medical record documentation for all patients / clients receiving a service on the site (in-patients, Urgent Care).
• Finance and Statistics - Responsible for the accurate collection, calculation and presentation of hospital wide statistics. Responsible for the efficiency and timeliness of specific financial activities.
• Reception – Has responsibility for ensuring an efficient, timely and quality telephone and reception service for site
• General Site Administrative Support - Responsible for ensuring the efficient, timely and cost effective general administrative procedures of the health service site, including daily mail, ordering of stationery and printing supplies, attending meetings, maintaining site filing systems and providing information technology support.

Post-secondary Diploma or Certificate

Cert. IV or similar in Health Administration or similar

Our Region:

• Alpine Health comprises three multi-purpose health services across the stunning Alpine Region of Northeast Victoria.
• We are in the heart of Alpine country and boasts skiing, scenic walking/hiking trails in our local area, including the majestic Mt. Hotham and Falls Creek.
• We are close to world class Gourmet Food and Wine Region, including King Valley, Rutherglen, Glenrowan and Milawa Gourmet regions.
• We are only 40-60 minutes form the regional centres of Wangaratta and Albury Wodonga.

The successful applicant will benefit from:

• Competitive remuneration, novated leasing and full salary packaging benefits Available. If you have relocated permanently you may also be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Employee Assistant Programs (EAP)
• Support for our diverse workforce