Community Care Admin & Rostering Specialist

City of Greater Geelong; Geelong; On-site; AUD 68,000 - 84,000; Full time

Job summary

The City of Greater Geelong is seeking a proactive administrator to support the Community Care team. You will ensure rostering, client support, and administrative processes run smoothly across multiple systems in a fast-paced environment.

You will coordinate rosters, manage inquiries, assist with onboarding and general admin, and contribute to continuous improvement while upholding the City’s values and child safety commitments.

Qualifications

• Relevant qualifications and/or demonstrated experience in an administrative support role.
• Experience managing a range of administrative tasks and processes from start to finish.
• Strong organisational and time-management skills with the ability to prioritise workload in a fast-paced environment.
• Excellent attention to detail and a commitment to getting things right.
• Strong written and verbal communication and customer service skills.
• Confidence working across Microsoft Office and multiple business systems.
• Ability to handle confidential and sensitive information with care and professionalism.
• Collaborative and adaptable approach, willing to support others and contribute to continuous improvement.

Responsibilities

• Coordinating client service rosters and responding to changing scheduling requirements.
• Providing friendly and responsive support to clients, carers, care staff and internal teams.
• Managing purchase orders, receipting, invoices and other finance administration.
• Supporting employee onboarding and a range of general administrative processes.
• Managing shared inboxes, waitlists and administrative requests while balancing competing priorities.
• Maintaining accurate client, employee and service information across multiple systems.
• Working closely with the team to solve problems, share knowledge, improve processes and keep services running efficiently.

Skills

Administration

Customer service

Roster management

Finance administration

Microsoft Office

Education

Admin qualification or equivalent

Tools

Microsoft Office

Job description

The City of Greater Geelong is seeking a proactive administrator to support the Community Care team. You will ensure rostering, client support, and administrative processes run smoothly across multiple systems in a fast-paced environment.

You will coordinate rosters, manage inquiries, assist with onboarding and general admin, and contribute to continuous improvement while upholding the City’s values and child safety commitments.