Administration Officer – Community Care

City-of-Greater-Geelong; Geelong; Presencial; AUD 68.000 - 84.000; Jornada completa

Descripción de la vacante

City of Greater Geelong is seeking a proactive Administration & Support Officer to join the Community Care team in Geelong on a fixed term full-time contract (21 months). You will provide front-line administrative and rostering support, helping ensure services run smoothly across clients, carers and internal staff.

Key duties include coordinating rosters, handling finance admin such as purchase orders and invoices, onboarding staff and maintaining client and service data across multiple systems.

Formación

• Relevant qualifications and/or demonstrated experience in an administrative support role.
• Experience managing a range of administrative tasks and processes from start to finish.
• Strong organisational and time-management skills, with the ability to confidently prioritise your workload in a fast-paced environment.
• Excellent attention to detail and a commitment to getting things right.
• Strong written and verbal communication and customer service skills.
• Confidence working across Microsoft Office and multiple business systems.
• Ability to handle confidential and sensitive information with care and professionalism.
• A collaborative and adaptable approach, with a willingness to support others and contribute to continuous improvement.

Responsabilidades

• Coordinating client service rosters and responding to changing scheduling requirements.
• Providing friendly and responsive support to clients, carers, care staff and internal teams.
• Managing purchase orders, receipting, invoices and other finance administration.
• Supporting employee onboarding and a range of general administrative processes.
• Managing shared inboxes, waitlists and administrative requests while balancing competing priorities.
• Maintaining accurate client, employee and service information across multiple systems.
• Working closely with the team to solve problems, share knowledge, improve processes and keep services running efficiently.

Conocimientos

Organisational skills

Time management

Customer service

Communication

Team collaboration

Attention to detail

Herramientas

Microsoft Office

Finance systems

Descripción del empleo

Job no: 500863
Work type: Fixed Term Full Time
Classification: Band 4 - $76,010.65 pa plus super
Categories: Administration & Support, Community Care

About the role

In this role, you’ll join our Community Care team and play an important part in keeping our services running smoothly. Your work will directly support the teams delivering services to people across our community, ensuring clients, care staff and internal teams receive accurate, timely and responsive support.

No two days will look exactly the same. You’ll work across rostering, finance, customer service and general administration, making this a great opportunity for someone who enjoys variety, can adapt to changing priorities and works well as part of a collaborative team.

We’re looking for someone who can work confidently in a fast-paced environment while bringing the City of Greater Geelong values to the way they work each day. This means working collaboratively, supporting others, being open to change and looking for better ways of doing things.

Work type: Fixed Term, Full Time (21 months)
Classification:Band 4 $76,010 pa plus super

Key responsibilities

• Coordinating client service rosters and responding to changing scheduling requirements.
• Providing friendly and responsive support to clients, carers, care staff and internal teams.
• Managing purchase orders, receipting, invoices and other finance administration.
• Supporting employee onboarding and a range of general administrative processes.
• Managing shared inboxes, waitlists and administrative requests while balancing competing priorities.
• Maintaining accurate client, employee and service information across multiple systems.
• Working closely with the team to solve problems, share knowledge, improve processes and keep services running efficiently.

About you

You’re someone who takes pride in being organised, accurate and helpful. You enjoy working in a busy, fast-paced environment and can confidently balance competing priorities while remaining flexible when things change.

You understand that great administration plays an important part in delivering a positive experience for clients, care staff and colleagues. You’ll bring a practical, can-do approach, be comfortable learning new systems and asking questions, and enjoy working together to get things done.

Just as importantly, you’ll bring a team-focused approach and demonstrate the City’s values through the way you work, communicate, support others and respond to change.

• Relevant qualifications and/or demonstrated experience in an administrative support role.
• Experience managing a range of administrative tasks and processes from start to finish.
• Strong organisational and time-management skills, with the ability to confidently prioritise your workload in a fast-paced environment.
• Excellent attention to detail and a commitment to getting things right.
• Strong written and verbal communication and customer service skills.
• Confidence working across Microsoft Office and multiple business systems.
• Ability to handle confidential and sensitive information with care and professionalism.
• A collaborative and adaptable approach, with a willingness to support others and contribute to continuous improvement.

Preferred candidates will be required to undergo a National Police Check (funded by the City) and a current Working with Children's Check.

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.