Community Banking Concierge & Customer Advocate

Bendigobank; City Of Joondalup; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

BEN U learning

Job summary

Bendigo Bank in Dromana is seeking a Customer Service Officer to deliver outstanding service, assist with everyday transactions and guide customers through our online platforms. You will listen to needs, recommend suitable products, handle cash and paperwork, and partner with branch specialists to help the community reach its financial goals.

This 12‑month fixed‑term, full‑time role offers on‑the‑job training and opportunities to grow within the Bendigo Bank network.

Qualifications

• Experience in customer service and targets.
• Strong attention to detail for accurate transactions.
• Confident in face-to-face and phone communications.
• Willingness to learn about Bendigo Bank offerings.
• Team player with collaborative mindset.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers on online banking platforms.
• Recommend products and services to suit needs.
• Process paperwork and resolve inquiries.
• Work with branch specialists to support customers.

Skills

Customer service

Attention to detail

Communication skills

Team collaboration

Banking knowledge

Job description

Bendigo Bank in Dromana is seeking a Customer Service Officer to deliver outstanding service, assist with everyday transactions and guide customers through our online platforms. You will listen to needs, recommend suitable products, handle cash and paperwork, and partner with branch specialists to help the community reach its financial goals.

This 12‑month fixed‑term, full‑time role offers on‑the‑job training and opportunities to grow within the Bendigo Bank network.