Banking Customer Advocate | Part-Time, Community Impact

Bendigo and Adelaide Bank Limited; Samford Valley; On-site; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank in Samford, QLD is looking for a Customer Service Officer to join our branch team. You’ll be the face of the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking.

This permanent, part-time role offers on-the-job training, development opportunities, and a strong community focus with flexible policies and local impact.

Qualifications

• Experience in a customer service environment with the ability to hit targets.
• Strong attention to detail to ensure secure, accurate transactions.
• Confident communication with customers face-to-face and over the phone.
• Willingness to understand Bendigo Bank’s products and services.
• Collaborative mindset; team-based culture and community focus.

Responsibilities

• Assist customers with transactions and cash handling.
• Educate customers on online banking and digital platforms.
• Recommend products and services that fit customer needs.
• Handle queries and paperwork while managing risk considerations.
• Support the branch in a dynamic, high-impact environment.

Skills

Customer service

Communication

Attention to detail

Digital literacy

Banking knowledge

Team collaboration

Job description

Bendigo Bank in Samford, QLD is looking for a Customer Service Officer to join our branch team. You’ll be the face of the branch, delivering exceptional service, handling transactions, and guiding customers through digital banking.

This permanent, part-time role offers on-the-job training, development opportunities, and a strong community focus with flexible policies and local impact.