Impactful Customer Service Officer - Community Banking

Bendigobank; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP) for您

BEN U corporate university

Job summary

Bendigo Bank's Community Bank Dromana branch invites a Customer Service Officer to join our local team in Dromana, VIC. You will help customers reach their banking goals, assist with transactions, digital literacy, and product recommendations, and become the trusted face of the branch.

We offer on-the-job training, external development opportunities, and a community-focused culture that values people, growth, and connection.

Qualifications

• Experience in a customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Eagerness to understand and communicate what makes our bank different.
• Drive for collaboration – mateship is crucial for us to work together and achieve our goals.
• Experience in the banking and finance industry is a plus but not essential.

Responsibilities

• Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Target achievement

Attention to detail

Communication

Team collaboration

Banking experience (preferred)

Job description

Bendigo Bank's Community Bank Dromana branch invites a Customer Service Officer to join our local team in Dromana, VIC. You will help customers reach their banking goals, assist with transactions, digital literacy, and product recommendations, and become the trusted face of the branch.

We offer on-the-job training, external development opportunities, and a community-focused culture that values people, growth, and connection.