Banking Customer Service Pro — Community Impact

Bendigo Bank; Adelaide; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Health and wellbeing support

On-the-job training

Employee development opportunities

Job summary

Bendigo Bank is seeking a Customer Service Officer based at the Elizabeth branch. You’ll be the frontline for customers, helping with transactions, guiding digital banking, and recommending suitable products to meet their financial goals.

Join a team that values service, teamwork, and ongoing learning through on-the-job training and development opportunities, with a permanent, full-time roster of 76 hours per fortnight.

Qualifications

• Experience in customer service environment and ability to achieve targets.
• Strong attention to detail to ensure accurate transactions and risk mindset.
• Confidence to communicate with customers face to face and over the phone.
• Eagerness to understand Bendigo Bank’s difference and offer suitable solutions.
• Team collaboration and willingness to learn and grow within the role.

Responsibilities

• Assist customers with transactions and banking needs at the branch.
• Educate customers on online platforms and digital banking.
• Advise on products and services that fit customer needs.
• Be the face of the branch, handling queries and paperwork with risk controls in mind.

Skills

Customer service

Target achievement

Communication

Attention to detail

Risk awareness

Job description

Bendigo Bank is seeking a Customer Service Officer based at the Elizabeth branch. You’ll be the frontline for customers, helping with transactions, guiding digital banking, and recommending suitable products to meet their financial goals.

Join a team that values service, teamwork, and ongoing learning through on-the-job training and development opportunities, with a permanent, full-time roster of 76 hours per fortnight.