Community Administrative Assistant

Hometown Australia; Tweed Heads; On-site; AUD 26,000 - 32,000; Part time

Job summary

Hometown Australia is seeking an energetic Community Administration Assistant for our Tweed Heads West community. This permanent part-time role (20 hours per week) focuses on reception, basic banking tasks, and resident communications, reporting to the Community Manager.

The successful candidate will manage the front desk, respond to emails and phone inquiries, maintain resident records, collect rent and assist with site agreements in collaboration with HQ.

Qualifications

• Experience in office administration and reception in residential or community settings.
• Strong written and verbal communication skills.
• Proven ability to manage banking tasks and reconcile statements.
• Proficiency with MS Office suite and basic finance processes.

Responsibilities

• Manage reception area and greet residents, potential buyers, visitors and suppliers.
• Respond to emails and answer phones; maintain professional communication.
• Handle banking and bank reconciliation tasks.
• Prepare site agreements in consultation with HQ.
• Maintain residents’ records and files.
• Collect rent and follow up on arrears.
• Perform relief manager duties at nearby communities as required.
• Address resident/guest complaints promptly or escalate as necessary.
• Distribute Hometown Australia communications to residents.

Skills

Reception duties

Email & phone handling

Rent collection

Banking & reconciliation

Communications

Resident records

General administration

Customer service

Teamwork

Relief management

Tools

MS Office

Job description

Job Description

Hometown Australia is proud to be one of the nation’s leading developers and operators of land lease living communities, driven by a passion for creating affordable, high-quality lifestyle communities that offer Australians over 50* the freedom to enjoy an exceptional way of life.

Since its establishment in 2016, Hometown Australia has gone from strength to strength in the Australian market. Building on the trusted reputation of Hometown America, we have delivered a proven model to homeowners creating a high standard of living, supported by the expertise and resources of a leading global operator.

With more than 12,500 homeowners across 60+ communities, Hometown Australia creates vibrant lifestyle communities where you can enjoy an independent way of living, stay active with quality amenities, build lasting social connections, and embrace lifestyle-rich locations – all without the premium price tag.

Position summary:

• Permanent part-time role, 20 hours per week
• Immediate start
• Police Check Required

We are currently seeking an energetic and committed individual to join our friendly team at our Community in Tweed Heads West as a Community Administration Assistant. Reporting directly to the Community Manager, the successful candidate will be responsible for all aspects of general administration and reception.

To be successful in this role, you will demonstrate the following capabilities:

Skills & Experience

• Manage reception area and greet residents, potential buyers, visitors and suppliers
• Operate office as per standard agreed hours
• Respond to email communication and answering of phones
• Banking and bank reconciliation
• Managing purchase cards, payment of invoices etc
• Prepare site agreements in consultation with HQ
• Maintain residents’ record and file
• Distribute Hometown Australia communication to residents
• Collect rent and follow up on arrears
• Perform relief manager duties at nearby communities as required
• Address resident / guest complaints promptly or escal a t e to the relevant departments as necessary
• Provide caring involvement and good citizenship resulting in shared values, trust and respect.
• Persevere in accomplishing objectives with a sense of urgency for achieving results.

About you:

• Experience with tourist / residential parks, property, aged care / hospitality industry or similar;
• Excellent written and verbal communication skills;
• Experience with banking and reconciliation;
• Strong experience using MS Office suite;
• High level of motivation, enthusiasm and resilience.