Administration Assistant

Colonial Group; Newcastle City Council; On-site; AUD 40,000 - 44,000; Full time

Benefits offered by this job

Superannuation & penalties

Referral program

Health & retail discounts

Flu vaccinations

Career progression

Meaningful resident relationships

Job summary

Aveo's Shortland Waters Retirement Living community is seeking a friendly receptionist/administrator to be the first point of contact for residents and visitors. You will manage welcoming spaces, handle enquiries, and support the Community Manager with admin tasks.

The role emphasizes resident-centred service, clear communication, and teamwork with staff and contractors, with a 8:30am–4:30pm, Monday–Friday schedule.

Qualifications

• Experience in a customer focused administration or reception role.
• Strong verbal and written communication skills, with a warm, professional and adaptable approach.
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; Canva experience is highly regarded.

Responsibilities

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas.
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call-outs, escalating matters as appropriate.
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors.
• Create and update resident communications, including flyers and newsletters.
• Provide general administrative support and dependable assistance to the Community Manager when required.
• Support the coordination of community events and activities that enhance resident engagement and satisfaction.
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach.

Skills

Customer focused administration

Reception experience

Communication skills

Microsoft Office

Tools

Canva

Job description

The Opportunity

Shortland Waters Retirement Living

is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.

This is a permanent full-time position working Monday to Friday (8:30am-4:30pm)

Your Impact

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

Whatyou'llbring

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
• Strong verbal and written communication skills, with a warm, professional and adaptable approach
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
• A commitment to delivering thoughtful, respectful service in a resident‑centred environment

What we offer

• $30.34/hr + superannuation+ relevant award entitlements including penalty rates,overtimeand allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Pathways for career progression including stepping up into Assistant Community Manager
• The opportunity to build meaningful, lasting relationships with residents and contribute toour retirementcommunity

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.