Communications Specialist

eTeam; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

eTeam is seeking a Communications & Engagement Specialist to join our fast-paced team in Sydney. You will develop and refine communications for restaurant partners, coordinate engagement events, and support cross-functional projects that improve the restaurant experience.

You will leverage data-driven insights, collaborate with sales, and use AI tools to boost efficiency in operations and communications across digital channels.

Qualifications

• 2+ years of experience in customer communication, engagement, operations, or insights.
• Strong written communication, critical thinking, and stakeholder management skills.
• Proficiency in Google Sheets (SQL/QueryBuilder a plus).
• Excellent organisational skills and attention to detail.

Responsibilities

• Develop and deliver impactful communications for restaurant partners.
• Audit and refine content across digital, SMS, and in-tool channels.
• Coordinate engagement events such as advisory forums.
• Support end-to-end project delivery in communications and experience workstreams.
• Partner with sales teams to troubleshoot challenges using data-driven insights.
• Leverage AI tools to improve operational efficiency.

Skills

Customer comms

Engagement

Critical thinking

Stakeholder mgmt

Tools

Google Sheets

SQL/QueryBuilder

Job description

We are seeking a skilled Communications & Engagement Specialist to join a dynamic team. This role offers the opportunity to make a meaningful impact by driving restaurant engagement, improving communications, and supporting strategic projects that enhance the restaurant experience.

Key Responsibilities

• Develop and deliver impactful communications for restaurant partners.
• Audit and refine content across digital, SMS, and in-tool channels.
• Coordinate engagement events such as advisory forums.
• Support end-to-end project delivery in communications and experience workstreams.
• Partner with sales teams to troubleshoot challenges using data-driven insights.
• Leverage AI tools to improve operational efficiency.

Qualifications

• 2+ years of experience in customer communication, engagement, operations, or insights.
• Strong written communication, critical thinking, and stakeholder management skills.
• Proficiency in Google Sheets (SQL/QueryBuilder a plus).
• Excellent organisational skills and attention to detail.

Why Join

You’ll be part of a collaborative team working on high-priority initiatives that shape the restaurant experience. This is a chance to grow your career in a fast-paced environment while contributing to impactful outcomes.