Collections Specialist — Remote-Eligible & Growth-Focused

Tyro Payments Limited; New South Wales; Hybrid; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Learning and development opportunities

18 weeks paid primary carers leave

12 weeks paid secondary carers leave

Annual team-based volunteer day

Birthday Leave

Power Up Day

Weekly team social events

Taco Tuesdays

Mental health initiatives

Novated leasing

Zusammenfassung

Tyro Payments Limited in Australia is seeking a Collections Specialist to support the day-to-day operations of its Collections function, handling overdue payments and outstanding fees while delivering a positive customer experience.

You will collaborate with customers, internal teams, administrators and recovery agencies to resolve debts, process requests, and help build robust SOPs that reduce risk.

Qualifikationen

• 1–2 years in collections, accounts receivable, payments operations, or financial operations.
• Advanced Excel skills (PivotTables, XLOOKUP, formulas).
• Strong analytical and problem-solving abilities; comfortable navigating complex data.
• Experience in customer communication, case investigation, and issue resolution.
• Good understanding of financial products and services.
• High attention to detail and accuracy.

Aufgaben

• Handle inbound enquiries related to overdue payments and loan arrears.
• Outbound communications; follow up on suspended accounts; negotiate payment arrangements.
• Process banking requests, default listings and fee write-offs; perform ad hoc tasks.
• Liaise with third-party debt collections agencies for external recoveries.
• Address deregistered, external administration, liquidation cases; coordinate with admins.
• Manage at-risk merchants with fraud and payments risk to mitigate incidents.
• Help build SOPs, revise processes and contribute to risk identification.

Kenntnisse

Collections operations

Analytical thinking

Problem solving

Customer communication

Financial products knowledge

Attention to detail

Tools

Excel

PivotTables

XLOOKUP

Jobbeschreibung

Tyro Payments Limited in Australia is seeking a Collections Specialist to support the day-to-day operations of its Collections function, handling overdue payments and outstanding fees while delivering a positive customer experience.

You will collaborate with customers, internal teams, administrators and recovery agencies to resolve debts, process requests, and help build robust SOPs that reduce risk.