Collections Specialist

Tyro Payments; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Career development

Parental leave 18 weeks

Carers leave 12 weeks

Volunteer day

Birthday leave

Power Up Day

Team events & snacks

Taco Tuesdays

Mental health initiatives

Novated leasing

Job summary

Tyro Payments is seeking a Collections Specialist in Sydney to support day-to-day collections operations. You will manage overdue payments and fees while delivering a positive customer experience, collaborating with internal teams and external partners to resolve arrears efficiently.

The role requires 1–2 years in collections or related fields, strong Excel skills, and a solid understanding of financial products. Tyro offers hybrid working and opportunities for growth across Australia.

Qualifications

• 1–2 years in collections, accounts receivable, payments operations, or financial operations.
• Advanced Excel skills including pivot tables, XLOOKUP, formulas.
• Strong analytical and problem-solving abilities.
• Experience in customer communication, case investigation, and issue resolution.
• Good understanding of financial products and services.
• High attention to detail and accuracy.

Responsibilities

• Handle inbound enquiries related to outstanding payments, fees and loan arrears.
• Handle outbound communications; follow up on suspended accounts and negotiate repayment arrangements.
• Process banking requests, default listings and fee write-offs; perform ad hoc tasks.
• Liaise with third-party debt collections agencies for external recoveries.
• Address deregistered, external administration, or liquidation cases with administrators.
• Manage at-risk merchants with fraud and payments risk to mitigate incidents.
• Help build SOPs, revise processes and contribute to risk identification.

Skills

Collections experience

Advanced Excel

Analytical skills

Communication

Financial products knowledge

Attention to detail

Job description

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands‑on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

As a Collections Specialist at Tyro, you'll play a key role in supporting the day-to-day operations of our Collections function, helping manage overdue loan repayments and outstanding fees while delivering a positive customer experience.

You’ll work closely with customers, internal stakeholders and external partners, including administrators and recovery agencies, to resolve outstanding payments and support effective collections outcomes. You’ll also provide broader operational support to the Risk team, contributing to the smooth and efficient running of our Collections function.

What You'll Do

• Handling inbound enquiries related to outstanding payments fees and loan arrears.
• Handling outbound communications; following up on suspended accounts, impaired loan accounts and negotiating mutually beneficial arrangement of payment for arrears and resolving repayment of outstanding debts.
• Processing any banking requests, default listings and fee write-offs as well as other ad hoc administrative tasks.
• Liaising with third party debt collections agencies to assist in external recoveries of written off bad debts.
• Addressing any deregistered, external administration, liquidation cases, liaising with administrators and determining the next course of action for recovery of debts or assets.
• Managing at-risk merchants with fraud and payments risk to mitigate incidents.
• Help build standard operating procedures, revise processes and contribute to risk identification.

What You'll Bring

• 1–2 years in collections, accounts receivable, payments operations, or financial operations.
• Advanced Excel skills (pivot tables, XLOOKUP, formulas, data transformation, working with large datasets).
• Strong analytical and problem‑solving abilities; comfortable navigating complex data.
• Experience in customer communication, case investigation, and issue resolution.
• Good understanding of Financial products and services.
• High attention to detail and accuracy.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll Also Receive

• A mix of in-office and remote working (3 days in the office)
• Learning and career development opportunities
• 18 weeks paid primary carers leave
• 12 weeks paid secondary carers leave
• Annual team-based volunteer day
• Birthday Leave
• Power Up Day (Additional day of leave)
• Weekly team social events, snacks, craft beer and wine, ping pong and video games
• Taco Tuesdays
• Mental health and wellness initiatives
• Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.