Collections Specialist: Customer Negotiation & Support

Macquarie Group; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing leave day

Service bonus leave

Parental leave

Transition leave

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Salary packaging options

Learning & development

Hybrid work arrangements

Work from home equipment

Job summary

Macquarie Group is seeking entry to mid-level professionals for a permanent, full-time role in its Collections team in Sydney. You will handle calls to customers with missed payments, using negotiation skills to resolve arrears in line with Debt Collections guidelines.

The role emphasizes customer service, clear communication, and the ability to work in a fast-paced contact centre environment, with hybrid and flexible working options depending on the role.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to meet deadlines and multitask.
• Capable to utilise both phone and web-based chat simultaneously.
• A Learning mindset with a focus on effective customer service.

Responsibilities

• Day-to-day collections to reduce delinquency through effective communication and negotiation.
• Engage customers primarily over the phone and via email to resolve arrears.
• Negotiate outcomes that are commercially viable and align with internal guidelines.

Skills

customer service

problem solving

communication

multitasking

Job description

Macquarie Group is seeking entry to mid-level professionals for a permanent, full-time role in its Collections team in Sydney. You will handle calls to customers with missed payments, using negotiation skills to resolve arrears in line with Debt Collections guidelines.

The role emphasizes customer service, clear communication, and the ability to work in a fast-paced contact centre environment, with hybrid and flexible working options depending on the role.