Collections Officer

Macquarie Group; Sydney; Híbrido; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellbeing leave day

Service bonus leave

Parental leave

Transition leave

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Salary packaging options

Learning & development

Hybrid work arrangements

Work from home equipment

Resumo da oferta

Macquarie Group is seeking entry to mid-level professionals for a permanent, full-time role in its Collections team in Sydney. You will handle calls to customers with missed payments, using negotiation skills to resolve arrears in line with Debt Collections guidelines.

The role emphasizes customer service, clear communication, and the ability to work in a fast-paced contact centre environment, with hybrid and flexible working options depending on the role.

Qualificações

• Excellent communication and problem-solving skills.
• Ability to meet deadlines and multitask.
• Capable to utilise both phone and web-based chat simultaneously.
• A Learning mindset with a focus on effective customer service.

Responsabilidades

• Day-to-day collections to reduce delinquency through effective communication and negotiation.
• Engage customers primarily over the phone and via email to resolve arrears.
• Negotiate outcomes that are commercially viable and align with internal guidelines.

Conhecimentos

customer service

problem solving

communication

multitasking

Descrição da oferta de emprego

Permanent - Full time, Entry level, Mid-level

Join our high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients. Our Collections team are responsible for engaging in calls to Macquarie customers, who have recently missed payments on their contracts.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills and decision making. You will work in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes.

What you offer

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• Excellent communication and problem-solving skills
• Ability to meet deadlines and multitask
• Capable to utilise both phone and web-based chat simultaneously
• A Learning mindset with a focus on effective customer service.

What we offer

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• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.